15 April 2014 – Issue with DNS servers
We experienced issues on our DNS servers, namely 212.71.8.10 & 212.71.0.33.
It was possible that you couldn’t reach some websites.
We apologize for any inconvenience.
4 April 2014
Dear customers,
Our DNS servers are currently being used in a DNS amplification attack. Our NOC is currently doing its best to block off as much as possible.
You may have issues reaching some websites during this attack. It’s best to retry again when a lookup fails.
We apologize for the inconvenience.
16 March 2014 – Planned Maintenance
Maintenance has been concluded. All systems back online.
In order to execute the final step in improving our mail servers, we have planned a scheduled maintenance on the 16th of March, at 01:00 CET.
Affected services: E-Mail
Maintenance window: 01:00 – 02:00 CET
Downtime: 1 hour
During the maintenance our mail servers will not be reachable. Your emails will not be lost.
We apologize for any inconvenience.
16 Maart 2014 – Geplande onderhoudswerken
Om de laatste stap in het verbeteren van onze mailservers uit te voeren hebben we een onderhoud gepland op 16 maart, rond 01:00.
Betreft: E-mails
Onderhoudstijdstip: 01:00 – 02:00
Duurtijd: 1 uur
Gedurende dit onderhoud zullen onze mailservers niet bereikbaar zijn. Uw e-mails zullen niet verloren gaan.
Wij excuseren ons voor het ongemak.
13 March 2014 – fiber cut london and rotterdam
A fiber cut in London and a planned maintenace in Rotterdam cause internet connectivity issues. We try to resolve these as soon as possible. Sorry for the inconvenience.
Update 0:45
The maintenance could take up to 6 hours, and is not under control of edpnet.
Update 1:07
London doesn’t seem to be a fiber cut after all, but an emergency maintenance, but it could also take several hours.
Update 3:23
Traffic restored.
19 February 2014 – Telephony issue
Update 15:25
We have restarted our systems, everything is back up and running. We are looking into the cause with our supplier.
We have restarted our systems, everything is back up and running. We are looking into the cause with our supplier.
Dear customers,
Since 2:30 we are having a problem with Voip and SIP trunks, including our own telephone systems. We are currently not or difficult to reach via telephone.
Our network team is currently trying to resolve this issue as soon as possible.
More news will follow.
17 February 2014
Update 18/02/2014 – 13h45
While not responding to tickets or mails from our NOC team, Spamhaus did respond on one of our Tweets. We didn’t get an official confirmation via email from Spamhaus, but it seems that our range isn’t listed anymore. We can see that we had green light on http://www.spamhaus.org/sbl/latest/ We will do some testings and we advize you to do this as well. It can take a couple of hours before the entire internet is up to date of the deblocking of our range. From the moment that Spamhaus confirmed to us officially, we will update our blog again.
While not responding to tickets or mails from our NOC team, Spamhaus did respond on one of our Tweets. We didn’t get an official confirmation via email from Spamhaus, but it seems that our range isn’t listed anymore. We can see that we had green light on http://www.spamhaus.org/sbl/latest/ We will do some testings and we advize you to do this as well. It can take a couple of hours before the entire internet is up to date of the deblocking of our range. From the moment that Spamhaus confirmed to us officially, we will update our blog again.
Update 18/02/2014 – 10h15
1 listing remains which needs to be acknowledged by Spamhaus. (After acknowledgement Spamhaus will deblock our IP range as soon as they are willing to do so). As said before, Spamhaus blocks entire IP ranges of ISP, instead of 1 specific IP address or range of the spammer. This is a drastic decision, but as an independant organisation, they set their own rules and procedures. And in this way they often have internet service providers in an unwanted stranglehold. Nevertheless we always have good communication with Spamhaus. We are very sorry for the inconveniences.
Update 17/02/2014 – 16h47
12 individual spamhaus listings are blocked. 8 are acknowledged by Spamhaus. We are waiting for the last 4 listings remaining. After we surely hope Spamhaus can deblock our entire IP range.
Dear customer,
Spamhaus.org listed our IP ranges, due to 2 customers who seems to be spammers. Meanwhile our NOC team took the necessary steps to block these spammers, but you are unable to send mails to people who use spamhaus.org as a filter to receive e-mail.
As we already communicated in the past, spamhaus.org always take extreme measurments by blocking entire IP ranges, instead of the one specific spamming IP address.
As an ISP we do not do any filtering of traffic and we do allow fixed IP users to have their own mail servers, but we try to pro-actively scan as much traffic as we can for possible abuse. We already redefined our policy regarding traffic filtering to prevent such issues, but it seems now that we need to protect ourselves and our customers even more.
We still believe that over the years we already took quite a lot of measurements to get the internet free from abuse and spam as we closed port 25 for all our dynamic IP users and we implemented a state of the art Cisco Iron Port mail system.
Nevertheless we still do not do any traffic filtering and we don’t want to.
We are in contact with Spamhaus.org in order to delist our IP-ranges as soon as possible.
14 February 2014 – Planned Maintenance
We have planned a scheduled maintenance on our mail servers tonight at 00:00 CET. The maintenance will last 30 minutes.
Our network engineers will replace the battery backup units on our data storage servers.
During the maintenance our mail servers will not be reachable. No email will be lost.
We apologize for any inconvenience
Update 1 – 17/02/2014 09:00
The maintenance has been completed. The mailserver is operational again.
11 February 2014 – Issue with DNS server
We are currently experiencing issues on one of our DNS servers, namely 212.71.8.10. The server with IP address 212.71.0.33 is still working normally. Our network team has temporarily replaced the problematic server, but issues may still arise.
If this is the case, we can advise you to use a different DNS server, for example Google’s public DNS.
The IP addresses of these servers are 8.8.8.8 and 8.8.4.4. For instructions on configuring these servers, you can head to this website.
We apologize for any inconvenience.
Update 2 – 13/02/2014 11:45
We have resolved the situation, both DNS servers are working properly again.
Update 1 – 12/02/2014 11:45
We currently have a temporary solution in place. The working DNS server is now set as primary. A quick restart of your modem should apply the changed settings.
23 January – Interruption in Antwerp
We had an outage this morning between 02:05AM and 03:45AM in the Antwerp Area. As a consequence all Internet users in the Region Antwerp and Limburg were temporary disconnected.
The cause of the failure is under investigation in dialogue with our supplier.
All services were restored automatically. If you have no Internet after the outage we advise you to restart your modem first.
We apologize for the inconvenience.