Outage: Extreme weather conditions in Liège, Verviers, Eupen & Rochefort

Dear customers,

Heavy rainfalls and floods in the eastern Belgium caused unprecedented destructions, including major damages to Proximus infrastructure.

Several of local exchanges in the region of Liège, Verviers, Eupen & Rochefort are flooded or lost electrical power. More than 150 remote optical platforms and street cabinet are currently out of service.

Proximus has an action plan ready to have their network up & running when the situation starts to improve. Repair services are already working on many locations, yet for most of them it may take up to several days to restore the services.

We’ll be updating the post as new information becomes available.

Our thoughts are with all those affected.

Please find all details below:

Start*: 14-07-2021
End*: TBC
Duration: TBC
Impacted services: All internet services
Affected Areas**: Liège, Verviers, Eupen & Rochefort

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site

Belgium / Domain / Solved /

Info: accidental name server change for .be domains 15/07/2021

Dear customers,

We would like to inform you about an issue we had on our dnsbelgium.be platform. Due to human error, a pre-set group of name servers (ns1 & ns2.edpnet.be) were changed as a whole rather than for a single domain, causing a temporary outage for domains managed under this group. Some of our .be-domains were affected this way.

The error was made at approx 11h50* and corrected at 13h30*.

We apologize for the inconvenience. If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team

*local time