Outage: Liège, Namur, province of Luxembourg some areas (solved)
Dear customers, We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team. Please find all details below: Start: 2015-11-20 02:00* End: 2015-11-20 07:30* Duration: 05:30 Impacted services: DSL, Voice Affected Areas: 41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, […]
Outage: Short connectivity drop – Walloon area
Dear customers, We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately. Please find all details below: Start: 2015-11-17 14:30 AM* End: 2015-11-17 14:32 AM* Duration: +/- 1 minute Impacted services: All edpnet services (internet, telephony, hosting, mail, …) Affected Areas: Internet and Telephony: Walloon area, […]
Outage: Edpnet numbers are unreachable from outside networks (solved)
Dear customers, We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Updates: The problem is solved by resetting all incoming voice channels in cooperation with proximus. Start: 2015-11-13 19:40* End: […]
Maintenance planned on 16/11 for Charleroi region
Dear customers, Edpnet has planned a maintenance in order to perform a software upgrade on the equipment. This maintenance may affect your services. Please find all details below: Start: 2015-11-16 00:00 AM* End: 2015-11-16 06:00 AM* Duration: Approx. 10 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: Charleroi region: 071 We […]
Maintenance planned on 03/11 for Flemish region
Update 03/11 – The maintenance has been successfully completed Dear customers, To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications. This maintenance may affect your services. Please find all details below: Start: 2015-11-03 05:50 […]
Maintenance planned on 04/11 for Flemish region
Update 04/11 – The maintenance has been successfully completed Dear customers, Edpnet has planned a maintenance in order to perform a software upgrade on the equipment. This maintenance may affect your services. Please find all details below: Start: 2015-11-04 05:50 AM* End: 2015-11-04 06:10 AM* Duration: 5 minutes Impacted services: All data services (internet, telephony, …) […]
Maintenance planned on 2/11 for Flemish and Brussels regions – impacted services: All edpnet services
Update 02/11 – The maintenance has been successfully completed. You can find additional information about upcoming maintenance in West and East Flanders in our issue blog. Dear customers, Edpnet has planned a maintenance in order to perform a software upgrade on the equipment. This maintenance may affect your services. Please find all details below: Start: […]
Maintenance planned on 16/11 – impacted services: DSL services in Gilly (Charleroi)
Dear Customer, To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications. Please find all details below: Start: 2015-11-16 00:00 AM* End: 2015-11-16 06:00 AM* Duration: 10 minutes Impacted services: All data services (internet, telephony, […]
Outage: VoIP telephony / SIP trunking
Dear customers, We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running. Please find all details below: Start: 2015-10-25 23:45 End: 2015-10-26 10:30 Duration: 11 hours Impacted services: VoIP telephony / SIP trunking Affected Areas: All […]
Outage: Inbound calls for all SIP Trunk customers
Dear customers, We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully. Please find all details below: Start: 2015-10-16 11:50 AM* End: 2015-10-16 12:40 AM* Duration: 50 min Impacted services: Inbound calls for all SIP Trunk customers Affected Areas: All calls to destinations starting with […]