Issue: Incoming telephony: Solved

Dear customers,

We are currently experiencing an issue with incoming telephony.  Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-21 09:36*
End: 2017-11-21 14:23*
Duration: 5 hours and 47 minutes
Impacted services: Incoming telephony
Affected Areas: All areas

Update 21/11/2017 15:46
: The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.

Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.

Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.

Further details on the estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


  1. wel, ik denk eraan, daar ik al adsl-internet bij jullie heb, ook het Telephony-pack te nemen. Maar gezien de toch wel veelvuldige storingen begin ik te twijfelen aan de betrouwbaarheid…..

    • Beste,
      Bedankt voor uw bericht.
      Uw vraag wordt via ticket beantwoord. Binnenkort krijgt u een e-mail van ons.
      Met vriendelijke groeten,
      Edpnet team

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