Outage: Edpnet numbers are unreachable from outside networks (solved)
Dear customers, We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Updates: The problem is solved by resetting all incoming voice channels in cooperation with proximus. Start: 2015-11-13 19:40* End: […]
Outage: VoIP telephony / SIP trunking
Dear customers, We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running. Please find all details below: Start: 2015-10-25 23:45 End: 2015-10-26 10:30 Duration: 11 hours Impacted services: VoIP telephony / SIP trunking Affected Areas: All […]
Outage: Inbound calls for all SIP Trunk customers
Dear customers, We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully. Please find all details below: Start: 2015-10-16 11:50 AM* End: 2015-10-16 12:40 AM* Duration: 50 min Impacted services: Inbound calls for all SIP Trunk customers Affected Areas: All calls to destinations starting with […]
Unreachable websites due to routing problem
Dear customers, Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved. We apologize for the inconveniences. Best regards The edpnet team
Outage: DSL Unavailable for Antwerp, Limburg, Flemish Brabant
Dear customers, We experienced an outage with DSL interconnect for Antwerp, Limburg, Flemish Brabant, area codes 03, 011, 012, 013, 014, 015, 016, 089. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find the info below. Updates: 9/10/15 12:36 Outage start time has […]
Outage: No inbound calls possible for SIP trunks
Dear customers, We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Updates: 16:57 – The issue has been found. Our NOC team is resolving it. 16:59 – ETR is […]
Outage: DSL Unavailable for 03 zone
Dear customers, We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find the info below. Start: 2015-08-28 03:11* End: 2015-08-28 04:54* Duration: TBC Impacted services: DSL node 03 Affected Areas: All 03 […]
Outage: DNS services
Dear customers, We have experienced an outage with our DNS servers. This has been resolved. If you still have issues with reaching certain websites, please reboot your computer and modem. Please find the info below. Start: 2015-08-05 01:30 AM* End: 2015-08-05 07:15 AM* Duration: 5:45 Impacted services: DNS servers Affected Areas: … We apologize […]
Partial Outage: Cloud PBX
Dear customers, We are currently experiencing an outage with a server used for our Cloud PBX servers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find the info below. Start: 2015-07-29 10:30 AM* End: 2015-07-29 11:00 AM* Duration: 30 minutes Impacted services: Several […]
Outage: Webservers
Dear customers, We are currently experiencing an outage with our webservers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find the info below. Start: 2015-07-22 12:30 PM* End: 2015-07-22 12:58 PM* Duration: 28 minutes Impacted services: All shared Linux webservers hosted by edpnet […]