The cause of the failure is under investigation in dialogue with our supplier.
All services were restored automatically. If you have no Internet after the outage we advise you to restart your modem first.
We apologize for the inconvenience.
Update 13 – 21/01 17:03
We schedule a maintenance, tomorrow morning at 05:00, to improve the performance and stability of our mail servers. During the maintenance all mail service will be temporary unavailable. No mail will be lost.
Maintenance will start on 22/01 around 05:00 and will take about 30 minutes.
Update 12 – 20/01 10:30
After the works of this weekend it seems that we have found the origin of the slow responsiveness of the mail servers. By replacing the defect disk controller in our main storage server the speed of our mail servers increased drastically. Monday morning we had our first real stress test by you as customer (Monday morning is the most busy time frame in the week for our mail servers) and the response time of our mail service stayed normal. We keep on monitoring our mail system but we presume this issue finally is solved.
Update 11 – 18/01 10:29
Yesterday evening we found another problem with the storage systems, we completely replaced one of the storage systems, this device is now replicating data, and should be finished today. We also needed to replace a defective disk controller in another storage system, this night this controller started working as it should again. Due to the fact that the load is lower in the weekend and at night, everything should anyway work optimal. We need to wait until Monday to see if the problem rises again. We are very sorry for the lack of communication yesterday, we were working very hard, but had no updates.
Update 10 – 17/01 10:57
Update 9 – 16/01 16:40
Together with our software supplier we are currently implementing a new possible solution. During the next hours and night we will monitor this new implementation to see if it gives the necessary speed gain. We keep you up to date as soon as we have more feedback.
Update 8 – 16/01 10:52
Meanwhile our technical team contacted our hardware supplier in order to find the possible cause and solution. We keep you up to date as soon as we have more feedback.
Update 7 – 15/01 20:15
Our technical team had to bring webmail off line in order to continue to search for a solution for our e-mail delays. We keep you up to date as soon as we have more feedback.
Update 6 – 15/01 17:04
Our technical team is working non-stop to solve the mail issue. There are several problems causing e-mail to slow down. Our technicians are excluding several possible issues one by one. Every time we get one step closer to a solution. As soon as we have more feedback we will keep you informed.
Update 5 – 15/01 11:03
The scheduled maintenance of this night did not completely resolve the issues, therefore we need to schedule another maintenance as soon as possible. Our mail systems will go completely offline at 12:00 for 20 to 25 minutes.
Update 4 – 14/01 14:39
The data has been rebuilt but our systems are still causing time-outs. Our network team will perform a maintenance tonight (Starting at 01:00) to resolve the issues. During this maintenance you will not be able to receive any e-mails. We expect to resume full service by tomorrow morning.
We can confirm that no data is or will be lost.
Update 3 – 13/01 13:13
We expect that the delay for receiving email messages will be solved within 48 Hrs. The delay is caused also due to the high load during working hours. Edpnet is doing everything to speed up ongoing processes
Update 2 – 09/01 10:30
Our data storage system experienced a big failure. No data is lost and everything kept on running. The system is currently rebuilding a lot of data and responds slow. You can experience time-out when retrieving your e-mail. Please try again after a few minutes if you have a time-out. Completely resolving this issue will take some days.
Update 1 – 14:43
The issues were temporary resolved but have returned, our network team is still looking in these issues. We thank you for your patience.
Due to a failure on our e-mail system we have to perform an unforeseen maintenance right now. You won’t lose any mails. Please be patient if your e-mail isn’t working at the moment.
Thank you for your understanding.
Edpnet apologizes for any inconveniences.
Update 12:25
Due to a power outage in our co-location for region of Antwerp, connections for Antwerp, Limburg and parts of Flemish Brabant en East-Flanders were disrupted. These connections came back online when the power was restored.
Our apologies for the inconvenience.
The cause of this issue was a power failure at the remote co-location of Belgacom. Both of our redundant feeds were impacted.
The cause of the failure is under investigation in dialogue with our supplier.
All services were restored automatically.
If you have no internet after the outage we advise you to restart your modem first.
We apologize for the inconvenience.
This afternoon the old supplier replaced the broken card. Our new Cisco backup equipment detected this hardware replacement and made a wrong reaction on the backup/reroute. Our NOC team is investigating with Cisco engineers why the new equipment made this ‘wrong’ detection.
Meanwhile to avoid this, our NOC team deactivated manually the old line/former supplier. In this case further interventions/changes on the former suppliers network can not intervene our backup/reroute.
Our apologies for the inconvenience.
We’ll let you know as soon as any ETR is available. Sorry for the inconveniences caused.
Update 16/10/2013 12:54: Our local supplier is working on identifying the problem. We’ll keep you informed of any new information on this matter. Sorry again for the inconveniences.
Update 16/10/2013 13:05: The fault is detected: there’s a major fiber cut between Gent and Brussels. No ETR available yet, we’re cheching it with our supplier.
Update 16/10/2013 13:43: The fiber cut is finally located. We expect the splicers to arrive on location at 14:15. We’ll keep you up to date with the progress of the works and we’ll let you know the final ETR once it’s available. We apologize again for the inconvenience and thank you for your understanding.
Update 16/10/2013 14:48: The splicers are working on the issue now. Unfortunately, we still cannot provide you with a confirmed repair time. We’re monitoring the situation and will update you soon.
Update 16/10/2013 15:40: The problem seems to be quite complicated to solve, there’s almost a hundred of fiber pairs to be spliced. The ETR for the moment is around 18:00. We’ll let you know once it’s confirmed.
Update 16/10/2013 17:10: The splicing works are still ongoing. The ETR remains the same, we expect the issue to be solved at around 18:00. We’ll keep you posted.
Update 16/10/2013 18:24: The splicing works are still ongoing, got confirmation that first fibers are getting online, ours isn’t online yet. We’ll keep you posted.
Update 16/10/2013 19:42: Everything seems to be up and running again!
Thanks to everybody for your patience and understanding, we hope our next blog post will be about the new fibers being up!
Your internet connection will re-establish itself automatically or after a reboot as soon as the problem is solved.
Update 8:40
Problem located, local Belgacom interconnect problem, no fiber outage, Belgacom ticket has been raised
Update 8:48
Belgacom acknowledges that the outage is at their side, some other clients of them are impacted. ETR for the moment is 10:00
Update 9:47
Our customers let us know they are able to surf again. Problems should now be resolved. If you can not get online, please restart your modem first.
Our apologies for the inconvenience.
According to our network team, this issue should now be resolved.
We apologize for the inconvenience.
Update 29/04/2013 10:21: There’s an outage in our supplier’s network. We’ll let you know as soon as any ETR is available. Sorry for the inconveniences.
Update 29/04/2013 11:15: The fault is detected, splicers are already working on it. The connection should be restored in a few hours. We’ll keep you informed of any new information.
Update 29/04/2013 12:33: We’ve just received a confirmed ETR. The issue should be solved by 14h00.
Update 29/04/2013 13:13: It has been found out that the issue is more complicated than expected, there’s a large section of fiber to be replaced. Splicers are currently working on it. We expect it to be solved within 2 hours. Thanks a lot for your patience and understanding.
Update 29/04/2013 15:56: First of all, we’re sorry for the delay in the update. The splicing has been just finished, all customers should get online again. The end of the works is not confirmed yet though, we’ll keep you informed.
Update 29/04/2013 16:29: Our supplier confirmed that all the affected fibers were replaced. All services are up and running with no further issues since 15h55.
We apologize for the inconveniences it caused and thank you for your patience.
Edpnet apologizes for any inconveniences caused.
There is currently an outage in East- and West-Flanders.
Internet and telephony is not working.
Edpnet is trying to solve this as fast as possible.
Update 24 November 2012 03:07
Fault localization continues, doesn’t seem to be any edpnet hardware issue, we try to solve this together with our supplier. Sorry for the inconvenience.
Update 24 November 2012 08:25
Fault localization continues, a new end to end test is being performed. Sorry for the inconvenience.
Update 24 November 2012 16:23
Fault detected at last, faulty card with supplier, a new is sent out from central stock, and should arrive within a few hours. Sorry for the inconvenience.
Update 24 November 2012 18:40
Card replaced by supplier, problem solved. Sorry for the inconvenience, and thank you for your patience.