Solved: edpnet mobile
Dear customers, We were experiencing an outage with mobile services. The outage is now solved. Please find all details below: Start: 2015-12-03 11:00 AM* End: 2015-12-03 11:50 AM* Duration: … Impacted services: edpnet mobile Affected Areas: all Belgium We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, […]
Outage: VoIP telephony / SIP trunking
Dear customers, We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running. Please find all details below: Start: 2015-10-25 23:45 End: 2015-10-26 10:30 Duration: 11 hours Impacted services: VoIP telephony / SIP trunking Affected Areas: All […]
Outage: Inbound calls for all SIP Trunk customers
Dear customers, We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully. Please find all details below: Start: 2015-10-16 11:50 AM* End: 2015-10-16 12:40 AM* Duration: 50 min Impacted services: Inbound calls for all SIP Trunk customers Affected Areas: All calls to destinations starting with […]
Unreachable websites due to routing problem
Dear customers, Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved. We apologize for the inconveniences. Best regards The edpnet team
Issue: Edpnet Services
Dear customers, This morning we had an outage on several of our services which have been resolved. E-mails had a delay of up to 1 hour. No data was lost. Please find the info below. Start: 2015-07-23 08:30 AM* End: 2015-07-23 10:30 AM* Duration: 2 hours Impacted services: – DNS server 212.71.0.33 – The edpnet […]
Issue: Delay on mailsystems
Dear customers, Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later. Description: Start: 2015-05-20 09:00 AM End: 2015-05-20 12:00 AM Duration: 3 hours Impacted services: All mail services. UPDATE 12:05 – Mail traffic seems […]
Issue: Proximus – Outgoing calls
Dear customers, Proximus has a major issue with processing calls. Customers may have problems with outgoing calls. We have a backup route for most destinations but some may still fail. Proximus is working on a solution at this moment, this should be fixed soon. Description: Intermittent issues with outgoing calls Start: 2015-04-27 10:10 AM* End: […]
Issue: General connectivity problems
Dear customers, We currently have connectivity issues, our NOC team is investigating the problems and we hope to get this resolved as soon as possible. More information will be available as we receive it. Updates: 09:51 – There was a sudden congestion of the entire network causing enormous packetloss, we’re investigating the source. 10:02 – […]
Outage: Fibercut between Liège and Antwerp
Dear customers, Our fiber connection between Liège and Charleroi has been cut. All traffic has been rerouted. We are currently investigating the latency issues. Description: Fibercut between Liège and Charleroi Start: 2014-04-21 10:00 AM* End: ETR unknown. Duration: N/A Impacted services: Latency on internet services in the affected zones. Impacted zones: 019, 04, 061, 063, […]
Issue: Edpnet not reachable by phone
Dear customers, Edpnet is currently experiencing problems with a number of inbound calls. We are working on resolving the issue. We will keep you posted. UPDATE: The issues are now fixed. We apologize for the inconvenience The edpnet team