Outage: Fibercut between Liège and Antwerp

Dear customers,

Our fiber connection between Liège and Charleroi has been cut. All traffic has been rerouted.

We are currently investigating the latency issues.

Description: Fibercut between Liège and Charleroi
Start:
2014-04-21 10:00 AM*
End: ETR unknown.
Duration: N/A
Impacted services: Latency on internet services in the affected zones.
Impacted zones: 019, 04, 061, 063, 080, 081, 082, 083, 084, 085, 087

Updates
13:07:
The latency has been resolved. Fibercut has not been resolved yet.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time


Issue: Edpnet not reachable by phone

Dear customers,

Edpnet is currently experiencing problems with a number of inbound calls. We are working on resolving the issue. We will keep you posted.

UPDATE: The issues are now fixed.

We apologize for the inconvenience

The edpnet team


Issue: Incoming and Outgoing mails

Dear customers,

We have received several mentions of mails that are not being sent by our mail relays. Our NOC team is currently investigating the issue. Mails are not lost and will be sent when the issue has been resolved.

Update: The issue seems to be impacting incoming mails as well.
Update 10:15: The issue has been resolved. The mails are being delivered again.
Update 14 apr: There has been a regression, our team is currently fixing the problem.
Update 16:57: All systems are stable. No more slowdowns have been detected.

We apologize for the inconvenience

The edpnet team

*All times are listed in CET, Central European Time