Outage: Internet services Brussels region (solved)

Dear customers,

We are currently experiencing an outage with voice and internet region Brussels.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-05-09 20:03*
End: 2017-05-09 21:40*
Duration: 1h 37
Impacted services: voice and internet region Brussels
Affected Areas: Service area Brussels: 02

edit 20:46: Proximus confirms power outage in colocation service area Brussels, both A and B feed down, technicians onsite to resolve the issue.

edit 21:48: Power feeds are restored, services back to normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Outage: Internet services (solved)
Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed

Comments

  1. Rudi Léonard
    May 9, 2017 - 11:48 pm

    What was the reason? I had 2 customers impacted and my parents in law (+75 years) their phone didn’t work anymore.

    • Dear Mr Léonard, Dear Rudi, the cause was 2 blown fuses after power works Proximus was doing in another part of the electric system. We are still waiting for extra verification of the cause, and how we can avoid this in the future.

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