Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We are currently experiencing power issues at our uplink for the provinces of Liège, Namur, and Luxembourg, affecting internet and fixed voice services in this area. Contractors have been sent on site to investigate and resolve the issue. We’ll provide further updates as they become available. Please find all details below: Start*: 21-09-2025 […]
Outage: Connectivity issues in Walloon Brabant and Hainaut – Resolved
Dear customers, We are currently experiencing an outage on our uplink for the provinces of Walloon Brabant and Hainaut. Our network engineers are working on restoring the service as soon as possible. We will provide further updates as they become available. Please find all details below: Start*: 18-09-2025 14:28 End*: 18-09-2025 15:20 Duration: 52 minutes […]
Partial outage: connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We have experienced a flap on our uplink for the provinces of Liège, Namur and Luxembourg, which affected some of customer connections in this area. The issue was caused by a DDoS attack that was successfully mitigated but caused a brief overload that brought the link down. All impacted connections have recovered and […]
Partial outage: Connectivity issues in Antwerp, Limburg, Flemish Brabant – Resolved
Dear customers, We have experienced an incident on our uplink for the provinces of Antwerp, Limburg and Flemish Brabant, which affected some of customer connections in this area. Our network engineers have isolated the problematic links. All impacted connections are operational again as of 07:56. We are investigating to identify and correct the root cause. […]
Outage: Connectivity issues in Brussels – Resolved
Dear customers, We have experienced a flap on our uplink for the Brussels region, affecting internet and fixed voice services. Our network engineers are currently investigating the issue to identify the root cause. Please find all details below: Start*: 14-08-2025 17:06 End*: 14-08-2025 17:28 Duration: 22 minutes Impacted services: All internet services Affected Areas**: 02STR: […]
Partial outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We have experienced two flaps on our uplink for the provinces of Liège, Namur, and Luxembourg, affecting some internet and fixed voice services in this area. Our network engineers are currently investigating the issue to identify and correct the root cause. At the moment, all affected customer connections have recovered and are now […]
Outage: connectivity issues on Explore connections – Resolved
Dear customers, We experienced a service outage affecting Explore/EFM connections. All impacted connections were successfully restored by 05:47 and have remained stable since then. We are actively investigating the root cause of this incident and will share further updates as they become available. Please find all details below: Start*: 24-07-2025 23:51 End*: 25-07-2025 05:47 Duration: […]
Issue: myedpnet unavailable – Resolved
Dear customers, We are currently experiencing an outage with our Myedpnet portal. We are working to restore the service as soon as possible. We will provide further updates as they become available. Please find all details below: Start*: 07-05-2025 12:11 End*: 07-05-2025 12:56 Duration: 45 minutes Impacted services: Myedpnet Affected Areas**: All areas Update […]
Issue: service quality issues in Antwerp, Limburg, Flemish Brabant, West and East Flanders – Resolved
Dear customers, We are currently experiencing a fiber cut that has caused loss of redundancy on our uplinks serving the provinces of Antwerp, Limburg, Flemish Brabant, as well as West Flanders and East Flanders. All customer connections in these areas remain operational. However, there may be congestion during peak hours leading to degraded performance. Our […]
Issue: potential service quality issues in Antwerp, Limburg and Flemish Brabant – Resolved
Dear customers, Due to a double fiber cut, our uplink for the provinces of Antwerp, Limburg and Flemish Brabant is no longer redundant. While all customer connections in these areas remain operational, there may be congestion during peak hours (between 20:00 and 23:00), resulting in degraded performance. Our supplier’s engineers are currently en route to […]