Dear customers,
Proximus is currently experiencing a nationwide outage affecting the mobile network for both calls and data.
This incident impacts Citymesh mobile customers, as well as edpnet customers who have already migrated to the new network.
We’ll provide further updates as they become available.
Please find all details below:
| Start*: | 16-03-2026 13:00 |
|---|---|
| End*: | 16-03-2026 16:22 |
| Duration: | 3 hours 22 minutes |
| Impacted services: | Mobile |
| Affected Areas**: | All areas |
Update 16-03-2025 15:50: The issue has been resolved. Mobile services have been gradually returning to normal for all users. If you’re still not getting any signal, we recommend toggling airplane mode on and off on the device.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site