Incident: no calls & data while roaming – Resolved
Dear customers, We are currently experiencing an incident affecting calls and data for our mobile customers while roaming. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Start*: 24-06-2026 15:42 End*: 24-06-2026 17:12 Duration: 1 hour 30 minutes Impacted services: […]
Partial Outage: connectivity issues in parts of the Brussels-Capital Region – Resolved
Dear customers, Our supplier is currently experiencing an incident at a local exchange in the Brussels region, affecting xDSL and fibre optic customers in Ixelles, Watermael-Boitsfort, Auderghem and Woluwe-Saint-Pierre. We’ll provide updates as soon as more information is available. Please find all details below: Start*: 19-06-2026 11:39 End*: 19-06-2026 13:02 Duration: 1 hour 23 minutes […]
Partial outage: brief service interruption in the Brussels-Capital Region – xDSL and fiber optic impacted – Resolved
Dear customers, This morning, some customers in the Brussels-Capital Region experienced a brief service interruption on their xDSL/GPON connections. This was caused by an internal infrastructure change that was expected to have no customer impact. The service was restored at 7:34, and all affected customer connections recovered by 7:50. We’re reviewing why this change behaved […]
Maintenance planned on 22-06-2026 – impacted services: fixed telephony – Completed
Dear customers, We have planned a maintenance in order to perform an upgrade on one of our voice switches. There will be two brief moments during which ongoing calls may be dropped: at 23:00 when traffic is moved away from the switch being upgraded (only calls currently running through this switch will be impacted), and […]
Outage: Connectivity issues affecting dynamic IP addresses – Resolved
Dear customers, We are currently experiencing an outage impacting internet connections (xDSL and fiber optic) with dynamic IP addresses across Belgium. Our Network Operations team is investigating the issue. We will provide updates as soon as they become available. Please find all details below: Start*: 05-06-2026 01:25 End*: 05-06-2026 07:32 Duration: 5 hours 53 minutes […]
Maintenance planned on 01-06-2026 – Multiple provinces – xDSL and fiber optic impacted
Dear customers, Our supplier has scheduled a maintenance that may cause service interruptions for xDSL and fiber optic customers in the Brussels-Capital Region and surrounding municipalities in the provinces of Flemish and Walloon Brabant. Please find all details below: Start*: 01-06-2026 01:00 End*: 01-06-2026 05:00 Duration: Up to 1 hour Impacted services: xDSL/GPON Affected Areas**: […]
Maintenance planned on 18-05-2026 – Multiple provinces – xDSL and fiber optic impacted
Dear customers, Our supplier has scheduled a maintenance that may cause service interruptions for xDSL and fiber optic customers in the provinces of Antwerp, Limburg, and Flemish Brabant. Some customer connections in the Waasland region of East Flanders may also be impacted. Please find all details below: Start*: 18-05-2026 01:00 End*: 18-05-2026 05:00 Duration: xDSL/GPON […]
Outage: Connectivity issues in West and East Flanders – All internet services impacted – Resolved
Dear customers, We are currently experiencing an outage with all services related to the 91GEN area (West and East Flanders). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-05-2026 01:39 End*: No customer impact since 04-05-2026 10:42 Permanent fix at […]
Mobile outage: calls & data affected
Dear customers, We are currently experiencing a session setup issue that may be affecting calls and mobile data. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Incident start and end*: 26-03-2026 07:15 – 13:42 26-03-2026 16:40 – 18:00 Duration: […]
Mobile outage: calls & data affected – Resolved
Dear customers, Proximus is currently experiencing a nationwide outage affecting the mobile network for both calls and data. This incident impacts Citymesh mobile customers, as well as edpnet customers who have already migrated to the new network. We’ll provide further updates as they become available. Please find all details below: Start*: 16-03-2026 13:00 End*: 16-03-2026 […]