Outage: Short outage at edpnet office : Closed
Dear customers, Edpnet had a short outage in their office. The company telephone numbers were unreachable during the outage and ongoing phone conversations may have been interrupted. Please find all details below: Start: 2018-11-22 12:33* End: 2018-11-22 12:49* Duration: 16 minutes Impacted services: edpnet support reachability Affected Areas: edpnet office We apologize for the […]
Outage: Telephony: Solved
Dear customers, We had experienced an outage with our telephony services. Our Network Operations team has solved the outage. Please find all details below: Start: 2018-10-22 11:48* End: 2018-10-22 12:20* Duration: 32minutes Impacted services: Telephony Affected Areas: all We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, […]
Outage: Telephony: Reduced capacity: Solved
Dear customers, We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem. Please find all details below: Start: 2018-08-28 06:44* End: 2018-08-28 12:24* Duration: TBC Impacted services: Telephony: ingoing and outgoing calls Affected Areas: All […]
Outage: Telephony: Solved
Dear customers, We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue. Please find all details below: Start: 2018-06-04 09:00* End: 2018-06-04 11:10* Duration: 2h10 Impacted services: Telephony Affected Areas: all Update: 2018-06-04 10:25 Repair Database ongoing Update: 2018-06-04 […]
Outage: Telephony issue: Solved
Dear customers, We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution. Please find all details below: Start: 2018-05-15 09:40* End: 2018-05-15 11:55* Duration: 2h15min Impacted services: Telephony Affected Areas: All We apologize for the inconveniences. Best regards The edpnet team *All […]
Outage: Edpnet office unreachable: Cleared
Dear customers, We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage. Edpnet office/helpdesk is reachable again. We apologize for the caused inconveniences. Best regards The edpnet team
Outage: Internet connectivity IPv6: Solved
Dear customers, We have experienced an outage with our internet service connectivity for IPv6 users. Our Network Operations team has investigated this outage and provided a solution. In order to restore your IPv6 connectivity, please, reboot your CPE. Below the details of the outage: Start: 2018-04-03 15:45* End: 2018-04-04 09:32* Duration: 17h47min Impacted services: IPv6 Connectivity […]
Outage: Internet services: region Liège: Solved
Dear customers, We have experienced an outage with Internet services due to a short power outage in the Liège region. Please find all details below: Start: 2018-03-15 13:35* End: 2018-03-15 14:10* Duration: 35 minutes Impacted services: Internet services Affected Areas: Liège region : 41 We apologize for the inconveniences. Best regards The edpnet team […]
Outage: VPBX Telephony: Solved
Dear customers, We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers. Please find all details below: Start: 2018-02-12 16:10* End: 2018-02-12 16:50* Duration: 40minutes Impacted services: VPBX Affected Areas: […]
Info: No Impact : Proximus fiber cut Walloon Brabant, Hainaut: Solved
Dear customers, We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected. The fiber connection was restored on 20/12 at 16:58. Please find all details below: Start: 2017-12-20 03:20* End: […]