Outage: Outgoing mails to @icloud.com, @mac.com, @me.com [SOLVED]
Dear customers, We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible. Start*: 2020-01-17 […]
Outage: problem with internet services : SOLVED
Dear customers, Due to an issue with one of our upstream providers, a part of the internet was not reachable anymore. We were rerouting the traffic to another provider while fixing the issue. Since Saturday 14/12/2019 8h45 CET the previous configuration is restored and traffic runs its normal path. Please find all details below: Start*: […]
Outage: Incoming Telephony (All Areas): SOLVED
Dear customers, Last night we have experienced an outage with our incoming telephony. Our Network Operations team investigated the issue as soon as we got first complaints. We found out that some links between edpnet and Proximus were down and fixed the issue. Please find all details below: Start*: 2019-10-23 23:58 End*: 2019-10-24 08:28 Duration: […]
Outage: Internet connection – region: Bruxelles & Ixelles : SOLVED
Dear customers, We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050). Proximus engineers have investigated and resolved the outage on their backbone. If the issue persists, please reboot your modem/router. Please find all details below: Start*: 2019-08-26 12:54 End*: 2019-08-26 14:43 Duration: 1 hour 49 minutes Impacted services: […]
Outage: Power issues affected our helpdesk : SOLVED
Dear customers, We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-08-13 09:47* End: 2019-08-13 10:41* Duration: Less than 1 hour Impacted services: Our helpdesk queues Affected Areas: N/A Check the […]
Outage: Fiber cut between Amsterdam and Rotterdam. Traffic is rerouted : SOLVED
Dear customers, We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path. Further details on the affected areas and an estimated duration will be released as soon as possible. Please find all details below: Start: 2019-08-01 00:10* End: 2019-08-01 13h58* Duration: 13h48min Impacted services: All internet services […]
Outage: Telephony (closed)
Dear customers, Early this morning we experienced a general outage with telephony due to our maintenance. Our Network Operations team has investigated and resolved this outage. Please find all details below: Start: 2019-07-11 06:00* End: 2019-07-11 07:42* Duration: 1h42m Impacted services: All telephony Affected Areas: All areas We apologize for the inconveniences. Best regards […]
Outage: KPN telephony (solved)
Dear customers, KPN is currently experiencing a general outage with telephony in the Netherlands. Their Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-06-24 15:50* End: 2019-06-24 18:08* Duration: 2 hours 18 minutes Impacted services: All telephony (this includes emergency services […]
Outage: Problem with outgoing calls: Solved
Dear customers, Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches. Our Network Operations team solved the outage. Please find all details below: Start: 2019-06-05 09:21* End: 2019-06-05 10:21* Duration: 1 hour Impacted services: telephony: outgoing calls not possible or take long time to connect […]
Issue: problem with telephony at edpnet office : Solved
Dear customers, Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage. Please find all details below: Start: 2019-05-24 14h35* End: 2019/05/24 17h00* Duration: 2h25min Impacted services: edpnet support reachability We apologize for the inconveniences. Best regards The edpnet team *All times are listed […]