Info: Phishing mails from edpnet domain
Dear customers, We would like to inform you about a new wave of phishing mails pretending to come from @edpnet.be domain, aimed at both customers and non-customers. The message may contain different subjects and asks you to give personal information, pay money or follow a link. Please do not reply to those emails and do […]
Info: Spam/phishing “Recordatorio: informacion de pago para actualizar”
Dear customers, We would like to inform you about a new phishing wave – customers receive emails pretending to come from our services and inviting to update their personal information. This is a blackmail spam and is not coming from edpnet! Please do not reply to those emails and do not open any files or […]
Info: Phishing pop-up with edpnet logo
Dear customers, We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the […]
Outage: problem with internet services : SOLVED
Dear customers, Due to an issue with one of our upstream providers, a part of the internet was not reachable anymore. We were rerouting the traffic to another provider while fixing the issue. Since Saturday 14/12/2019 8h45 CET the previous configuration is restored and traffic runs its normal path. Please find all details below: Start*: […]
Outage: Fiber cut between Amsterdam and Rotterdam. Traffic is rerouted : SOLVED
Dear customers, We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path. Further details on the affected areas and an estimated duration will be released as soon as possible. Please find all details below: Start: 2019-08-01 00:10* End: 2019-08-01 13h58* Duration: 13h48min Impacted services: All internet services […]
Speed issues in Belgium and Netherlands : SOLVED
Dear customers, We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30. While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will […]
Maintenance planned on 11/07/2019 – impacted services: all internet services : Closed
Dear customers, Edpnet has planned a maintenance in order to implement a new networking hardware, which is aimed to improve the quality of our internet services. This maintenance may cause a short interruption (5-10 minutes) of your connection. Please find all details below: Start: 2019-07-11 05:00* End: 2019-07-11 06:00* Duration: potential impact: 5-10 minutes Impacted […]
Outage: KPN telephony (solved)
Dear customers, KPN is currently experiencing a general outage with telephony in the Netherlands. Their Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-06-24 15:50* End: 2019-06-24 18:08* Duration: 2 hours 18 minutes Impacted services: All telephony (this includes emergency services […]
Info: Phishing
Dear customers, We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The email claims that you have won a special prize (for example, Apple iPhone X, iPhone X, etc) and contains an attachment / spam link. Please do not reply to […]
Info: Phishing
Dear customers, We would like to inform you about a global phishing wave that is aimed at both customers and non-customers. Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html The email […]