Partial Outage: connectivity issues in parts of the Brussels-Capital Region – Resolved
Dear customers, Our supplier is currently experiencing an incident at a local exchange in the Brussels region, affecting xDSL and fibre optic customers in Ixelles, Watermael-Boitsfort, Auderghem and Woluwe-Saint-Pierre. We’ll provide updates as soon as more information is available. Please find all details below: Start*: 19-06-2026 11:39 End*: 19-06-2026 13:02 Duration: 1 hour 23 minutes […]
Partial outage: brief service interruption in the Brussels-Capital Region – xDSL and fiber optic impacted – Resolved
Dear customers, This morning, some customers in the Brussels-Capital Region experienced a brief service interruption on their xDSL/GPON connections. This was caused by an internal infrastructure change that was expected to have no customer impact. The service was restored at 7:34, and all affected customer connections recovered by 7:50. We’re reviewing why this change behaved […]
Outage: Connectivity issues affecting dynamic IP addresses – Resolved
Dear customers, We are currently experiencing an outage impacting internet connections (xDSL and fiber optic) with dynamic IP addresses across Belgium. Our Network Operations team is investigating the issue. We will provide updates as soon as they become available. Please find all details below: Start*: 05-06-2026 01:25 End*: 05-06-2026 07:32 Duration: 5 hours 53 minutes […]
Outage: Connectivity issues in West and East Flanders – All internet services impacted – Resolved
Dear customers, We are currently experiencing an outage with all services related to the 91GEN area (West and East Flanders). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-05-2026 01:39 End*: No customer impact since 04-05-2026 10:42 Permanent fix at […]
Mobile outage: calls & data affected
Dear customers, We are currently experiencing a session setup issue that may be affecting calls and mobile data. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Incident start and end*: 26-03-2026 07:15 – 13:42 26-03-2026 16:40 – 18:00 Duration: […]
Mobile outage: calls & data affected – Resolved
Dear customers, Proximus is currently experiencing a nationwide outage affecting the mobile network for both calls and data. This incident impacts Citymesh mobile customers, as well as edpnet customers who have already migrated to the new network. We’ll provide further updates as they become available. Please find all details below: Start*: 16-03-2026 13:00 End*: 16-03-2026 […]
Incident: fixed telephony – Resolved
Dear customers, We are currently experiencing an issue on our voice switches, causing inbound calls to fail. Outgoing calls are not impacted. Our voice engineers are investigating to identify and correct the root cause. We will provide further updates as they become available. Please find all details below: Start*: 06-03-2026 19:25 End*: 06-03-2026 21:30 Duration: […]
Outage: Eurofiber leased lines – Resolved
Dear customers, We are currently experiencing an incident affecting dedicated fiber connections via Eurofiber. Our Network Operations team is investigating this outage. We’ll provide further updates as they become available. Please find all details below: Start*: 21-01-2026 10:08 End*: 21-01-2026 13:33 Duration: 3 hours 25 minutes Impacted services: Eurofiber dedicated fiber Affected Areas**: All areas […]
Outage: Connectivity issues on leased lines in the Netherlands – Resolved
Dear customers, We are currently experiencing an incident affecting some of leased lines in the Netherlands. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 08-12-2025 11:34 End*: 08-12-2025 13:00 Duration: 1 hour 26 minutes Impacted services: Leased lines Affected Areas**: […]
Issue: edpnet support unreachable by email – Resolved
Dear customers, Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all. We’re working to resolve this as quickly as possible. All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 […]