Netherlands / outage / Solved /
Dear customers,
We are currently experiencing an incident affecting some of leased lines in the Netherlands.
Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
08-12-2025 11:34 |
| End*: |
08-12-2025 13:00 |
| Duration: |
1 hour 26 minutes |
| Impacted services: |
Leased lines |
| Affected Areas**: |
Netherlands |
Update 08/12/2025 13:08: The incident has been resolved. All impacted connections are up and running again. If you are still experiencing any issues, please don’t hesitate to contact our support at +31 207129400.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all.
We’re working to resolve this as quickly as possible.
All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 265 67 00 and online chat.
Please find all details below:
| Start*: |
04-12-2025 11:37 |
| End*: |
04-12-2025 14:20 |
| Duration: |
2 hours 43 minutes |
| Impacted services: |
edpnet support |
| Affected Areas**: |
All areas |
Update 04/12/2025 13:37: Replies to existing tickets are now being correctly delivered to our teams. We’re continuing to work on restoring other email addresses.
Update 04/12/2025 14:20: The issue has been resolved. All our email addresses are now operational again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced a brief outage on our uplink for the Brussels region, affecting internet and fixed voice services in this area.
All affected customer connections have recovered and are fully operational again as of 09:24.
Our network engineers are currently investigating to identify the root cause.
Please find all details below:
| Start and end time*: |
19-11-2025 09:05 – 09:11
19-11-2025 11:38 – 11:44 |
| Duration: |
12 minutes in total |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
Update 19-11-2025 10:00: The fault was caused by power issues at our supplier. No further impact on customer connections is expected.
Update 19-11-2025 11:47: We just experienced another flap on the uplink for the Brussels region. The customer sessions have been recovering since 11:44.
Update 19-11-2025 15:26: The investigation is still underway. We’re working closely with our supplier to pinpoint the exact root cause. All services are stable at present, and we will provide updates as soon as we learn more.
Update 19-11-2025 09:16: Our network engineer was dispatched to the location yesterday afternoon and found out that the UPS was malfunctioning. The problem has been resolved, and we do not expect any further issues.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg.
All affected connections have recovered and are operational again as of 04:08. The incident was caused by power issues at our supplier.
Please find all details below:
| Start*: |
09-10-2025 00:38 |
| End*: |
09-10-2025 04:08 |
| Duration: |
3 hours 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg.
All affected connections have recovered and are operational again as of 05:25. The incident was caused by power issues at our supplier.
Please find all details below:
| Start*: |
25-09-2025 05:05 |
| End*: |
25-09-2025 05:25 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing an outage on our uplink for the provinces of Walloon Brabant and Hainaut. Our network engineers are working on restoring the service as soon as possible. We will provide further updates as they become available.
Please find all details below:
| Start*: |
18-09-2025 14:28 |
| End*: |
18-09-2025 15:20 |
| Duration: |
52 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut |
Update 18/09/2025 15:23: The issue has been resolved. All customer connections have recovered by 15:20.
The incident was caused by an interruption to the dark fiber. Due to maintenance work being carried out by our subcontractor at that time, the redundant path was unavailable, resulting in the service disruption.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced a flap on our uplink for the provinces of Liège, Namur and Luxembourg, which affected some of customer connections in this area. The issue was caused by a DDoS attack that was successfully mitigated but caused a brief overload that brought the link down.
All impacted connections have recovered and are operational again as of 19:10. We have already implemented the changes to avoid this from happening in the future.
Please find all details below:
| Start*: |
06-09-2025 18:48 |
| End*: |
06-09-2025 19:10 |
| Duration: |
22 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced an incident on our uplink for the provinces of Antwerp, Limburg and Flemish Brabant, which affected some of customer connections in this area.
Our network engineers have isolated the problematic links. All impacted connections are operational again as of 07:56. We are investigating to identify and correct the root cause.
Please find all details below:
| Incident start and end*: |
29-08-2025 06:50 – 07:56
30-08-2025 00:30 – 06:10 |
| Duration: |
6 hour 46 minutes in total |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 31/08/2025 10:50: The issue recurred on August 30 after midnight. Some customers may have experienced service interruptions between 00:30 and 06:10.
Our network team mitigated the impact while continuing the investigation in the background. On 31/08 at 03:30, the fault with dark fiber, which we believe was the root cause of these disturbances, was resolved by our supplier. All uplinks have been fully operational since that time. We continue to monitor the situation closely.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced a flap on our uplink for the Brussels region, affecting internet and fixed voice services.
Our network engineers are currently investigating the issue to identify the root cause.
Please find all details below:
| Start*: |
14-08-2025 17:06 |
| End*: |
14-08-2025 17:28 |
| Duration: |
22 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
Update 14/08/2025 17:59: The issue has been confirmed to be caused by a power failure in our supplier’s datacenter. All customer connections have been restored and are fully operational as of 17:28
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced two flaps on our uplink for the provinces of Liège, Namur, and Luxembourg, affecting some internet and fixed voice services in this area.
Our network engineers are currently investigating the issue to identify and correct the root cause. At the moment, all affected customer connections have recovered and are now operational again as of 08:40.
We’ll provide further updates as they become available.
| Start*: |
01-08-2025 08:05 |
| End*: |
01-08-2025 08:40 |
| Duration: |
35 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
Update 01/08/2025 12:02: We have confirmed that the issue was caused by a DDoS attack, which was successfully and promptly mitigated. We are working on implementing additional measures to prevent similar incidents in the future.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site