Outage: Problem with outgoing calls: Solved
Dear customers, Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches. Our Network Operations team solved the outage. Please find all details below: Start: 2019-06-05 09:21* End: 2019-06-05 10:21* Duration: 1 hour Impacted services: telephony: outgoing calls not possible or take long time to connect […]
Issue: problem with telephony at edpnet office : Solved
Dear customers, Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage. Please find all details below: Start: 2019-05-24 14h35* End: 2019/05/24 17h00* Duration: 2h25min Impacted services: edpnet support reachability We apologize for the inconveniences. Best regards The edpnet team *All times are listed […]
Outage: Outgoing mail services : Solved
Dear customers, We are currently experiencing an outage with outgoing mail. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-04-06 14:52* 2019-04-08 17:27* End: 2019-04-08 12:10* 2019-04-09 9:42* Duration: Several days Impacted services: Outgoing mail services Affected Areas: All areas […]
Outage notification: DDoS attack on Saturday
Dear customers, On Saturday afternoon we experienced an issue with internet services due to a large-scale DDoS attack. After investigating, it has become clear that various services, users and providers in Belgium were the target of this attack. We are working to provide better mitigation for this type of attack in the future. We apologize […]
Outage: Inbound & outbound telephony
Dear customers, UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal. EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix […]
Outage: Storage system issue : Solved
Dear customers, We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue. Please find all details below: Start: 2019-03-22 10:00* End: 2019-03-22 10:10* Duration: 10 minutes Impacted services: VPBX, mail, hosting […]
Outage: Short outage at edpnet office : Closed
Dear customers, Edpnet had a short outage in their office. The company telephone numbers were unreachable during the outage and ongoing phone conversations may have been interrupted. Please find all details below: Start: 2018-11-22 12:33* End: 2018-11-22 12:49* Duration: 16 minutes Impacted services: edpnet support reachability Affected Areas: edpnet office We apologize for the […]
Outage: Telephony: Solved
Dear customers, We had experienced an outage with our telephony services. Our Network Operations team has solved the outage. Please find all details below: Start: 2018-10-22 11:48* End: 2018-10-22 12:20* Duration: 32minutes Impacted services: Telephony Affected Areas: all We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, […]
Outage: Telephony: Reduced capacity: Solved
Dear customers, We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem. Please find all details below: Start: 2018-08-28 06:44* End: 2018-08-28 12:24* Duration: TBC Impacted services: Telephony: ingoing and outgoing calls Affected Areas: All […]
Outage: Hosting/Mail and VPBX: Solved
Dear customers, We have experienced an outage with hosting/mail and VPBX services due to a networking equipment glitch. Please find all details below: Start: 2018-08-21 14:50* End: 2018-08-21 16:45* Duration: 1h55min Impacted services: Hosting/mail/ VPBX Affected Areas: All Update: 21/08 15:50 VPBXs starting up Update: 21/08 16:08 Mail service is back online, starting delivery Update: 21/08 […]