Issue: potential service quality issues in Antwerp, Limburg and Flemish Brabant – Resolved
Dear customers, Due to a double fiber cut, our uplink for the provinces of Antwerp, Limburg and Flemish Brabant is no longer redundant. While all customer connections in these areas remain operational, there may be congestion during peak hours (between 20:00 and 23:00), resulting in degraded performance. Our supplier’s engineers are currently en route to […]
Partial outage: Connectivity issues in Antwerp, Limburg and Flemish Brabant – Resolved
Dear customers, We are currently experiencing an incident on our uplink for the provinces of Antwerp, Limburg and Flemish Brabant, affecting some of customer connections in this area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 24-04-2025 11:58 End*: 24-04-2025 […]
Outage: Connectivity issues in Brussels – Resolved
Dear customers, During planned network maintenance last night, an error occurred that caused our uplink for the Brussels province to go down. This resulted in service interruptions for all customers in the region. Our network engineering team identified and resolved the fault at 04:24. All affected sessions were fully restored by 04:38. We apologize for […]
Outage: Intermittent access to our website and webmail – Resolved
Dear customers, We are currently experiencing an outage with our web services, namely the websites and our webmail service, due to a DDoS (Distributed Denial of Service attack). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-04-2025 08:20 End*: 05-04-2025 […]
Maintenance planned on 02-04-2025 – impacted services: Fixed voice services
Dear customers, Our supplier has scheduled maintenance on our voice switches that may affect edpnet telephony and business telephony services. During this maintenance our two switches will undergo sequential reboots, with each switch unable to process inbound or outbound calls while being rebooted. Please find all details below: Start*: 02-04-2025 00:00 End*: 02-04-2025 00:10 Duration: […]
Maintenance planned on 14-04-2025 – Multiple provinces – impacted services: All internet services
Dear customers, Our supplier has scheduled a maintenance that may result in service interruptions for customers located in the provinces of Brussels, West Flanders, and East Flanders. The maintenance may also affect a limited number of connections in the provinces of Flemish Brabant and Hainaut. Connections in these regions that will be impacted during the […]
Maintenance planned on 07-04-2025 – Multiple provinces – impacted services: All internet services
Dear customers, Our supplier has scheduled a maintenance that may result in service interruptions for customers located in the provinces of Antwerp, Limburg, Hainaut, Flemish Brabant, and Walloon Brabant. The maintenance may also affected a limited number of connections in the provinces of East Flanders and Namur. Please find all details below: Start*: 07-04-2025 00:00 […]
Partial outage: Connectivity issues in Antwerp, Limburg and Flemish Brabant – Resolved
Dear customers, We have experienced two flaps on our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant, affecting internet and fixed voice services in this area. Our network engineers are currently investigating the issue to identify and correct the root cause. At the moment, all affected customer connections have recovered and are now […]
Maintenance planned on 17-03-2025 – Multiple provinces – impacted services: All internet services
Dear customers, Our supplier has scheduled a maintenance that may affect customer connections in the provinces of Liège, Luxembourg, and Namur. The maintenance may also impact a small number of connections in the following municipalities: 1320 – Beauvechain 1350 – Jauche 1357 – Hélécine 1360 – Perwez 1367 – Ramillies 1450 – Chastre 1702 – Dilbeek […]
Partial outage: connectivity issues for specific subnet – Resolved
Dear customers, We have experienced a partial outage in our network. A configuration issue caused hosts within the 213.219.128.0/18 network block to become temporarily unreachable from the public internet. This resulted in connectivity issues for customers with IP addresses assigned from this range. edpnet telephony services remained fully operational throughout this incident. The issue has […]