Outage: connectivity issues on Explore connections – Resolved
Dear customers, We experienced a service outage affecting Explore/EFM connections. All impacted connections were successfully restored by 05:47 and have remained stable since then. We are actively investigating the root cause of this incident and will share further updates as they become available. Please find all details below: Start*: 24-07-2025 23:51 End*: 25-07-2025 05:47 Duration: […]
Maintenance planned on 17-06-2025 – impacted services: Fixed voice services
Dear customers, Our supplier has scheduled maintenance on our voice switches that may affect edpnet telephony and business telephony services. During this maintenance our two switches will undergo reboots, with each switch unable to process inbound or outbound calls while being restarted. Please find all details below: Start*: 17-06-2025 00:00 End*: 17-06-2025 00:10 Duration: 10 […]
Issue: myedpnet unavailable – Resolved
Dear customers, We are currently experiencing an outage with our Myedpnet portal. We are working to restore the service as soon as possible. We will provide further updates as they become available. Please find all details below: Start*: 07-05-2025 12:11 End*: 07-05-2025 12:56 Duration: 45 minutes Impacted services: Myedpnet Affected Areas**: All areas Update […]
Issue: service quality issues in Antwerp, Limburg, Flemish Brabant, West and East Flanders – Resolved
Dear customers, We are currently experiencing a fiber cut that has caused loss of redundancy on our uplinks serving the provinces of Antwerp, Limburg, Flemish Brabant, as well as West Flanders and East Flanders. All customer connections in these areas remain operational. However, there may be congestion during peak hours leading to degraded performance. Our […]
Issue: potential service quality issues in Antwerp, Limburg and Flemish Brabant – Resolved
Dear customers, Due to a double fiber cut, our uplink for the provinces of Antwerp, Limburg and Flemish Brabant is no longer redundant. While all customer connections in these areas remain operational, there may be congestion during peak hours (between 20:00 and 23:00), resulting in degraded performance. Our supplier’s engineers are currently en route to […]
Partial outage: Connectivity issues in Antwerp, Limburg and Flemish Brabant – Resolved
Dear customers, We are currently experiencing an incident on our uplink for the provinces of Antwerp, Limburg and Flemish Brabant, affecting some of customer connections in this area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 24-04-2025 11:58 End*: 24-04-2025 […]
Outage: Connectivity issues in Brussels – Resolved
Dear customers, During planned network maintenance last night, an error occurred that caused our uplink for the Brussels province to go down. This resulted in service interruptions for all customers in the region. Our network engineering team identified and resolved the fault at 04:24. All affected sessions were fully restored by 04:38. We apologize for […]
Outage: Intermittent access to our website and webmail – Resolved
Dear customers, We are currently experiencing an outage with our web services, namely the websites and our webmail service, due to a DDoS (Distributed Denial of Service attack). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-04-2025 08:20 End*: 05-04-2025 […]
Maintenance planned on 02-04-2025 – impacted services: Fixed voice services
Dear customers, Our supplier has scheduled maintenance on our voice switches that may affect edpnet telephony and business telephony services. During this maintenance our two switches will undergo sequential reboots, with each switch unable to process inbound or outbound calls while being rebooted. Please find all details below: Start*: 02-04-2025 00:00 End*: 02-04-2025 00:10 Duration: […]
Maintenance planned on 14-04-2025 – Multiple provinces – impacted services: All internet services
Dear customers, Our supplier has scheduled a maintenance that may result in service interruptions for customers located in the provinces of Brussels, West Flanders, and East Flanders. The maintenance may also affect a limited number of connections in the provinces of Flemish Brabant and Hainaut. Connections in these regions that will be impacted during the […]