Outage: Connectivity issues – Brussels: Solved

Dear customers,

We are currently experiencing an outage with internet connectivity in Brussels region. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Please find all details below:

Start*: 27-01-2023 09:25
End*: 27-01-2023 16:11
Duration: 6h46min
Impacted services: All internet services
Affected Areas**: 02STR: Brussels

 

Update 11:53: We have identified the failure and are currently working with our supplier to resolve it as soon as possible. Our engineer is on the way to the location to replace the faulty card should the problem not be resolved remotely. More updates will follow soon.

Update 13:22: Our engineer has arrived to the location to swap the malfunctioning card. We will update you as soon as the works have been completed.

Update 14:20: The card has been replaced, but the affected sessions are still not able to connect. We are in contact with our supplier and are pushing them to pinpoint the core issue ASAP.

Update 15:55: The investigation is still ongoing. Our supplier just reported that they expect to have the sessions restored within 30 minutes – we are waiting for confirmation.

Update 16:19: The incident is resolved. Most sessions have already recovered, and traffic flow is coming back to normal. We are keeping an eye on the situation. If your modem has not been able to connect yet, a reboot may be needed.

Update 18:00: We noticed that some fiber customers in Etterbeek, Koekelberg and Molenbeek are still not able to connect. We will escalate this towards our supplier. More updates will follow.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 31/01 – impacted services: Internet services (Brussels, Liège, Namur, province of Luxembourg)

Dear customers,

Please be informed we’ve planned a maintenance on our core infrastructure. We will be performing an upgrade of several line cards to allow for higher bandwidths.

This maintenance may affect your services.

Please find all details below:

Start*: 31-01-2023 02:00*
End*: 31-01-2023 06:00*
Duration: Up to 4 hours
Impacted services: All internet services
Affected Areas**: A2: Brussels, 41GRE: Liège, Namur, province of Luxembourg

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance in the Sint-Niklaas colocation on 15/09/2022

Dear customers,

Please be informed we’ve planned a maintenance on our core router in the Sint-Niklaas colocation: SN01.
We will be performing a software upgrade in order to resolve a bug. A reboot of the router will be required.
This will cause a disruption of network connectivity for all clients and services located in the SN colocation.

Please find all details below:

Start*: 15-09-2022 04:00
End*: 15-09-2022 06:00
Duration: several network interruptions during the maintenance window
Impacted services: all clients and services located in the SN colocation.

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 29/08/2022 – impacted services: EFM lines

Dear customers,

Proximus has planned a maintenance (software upgrade) which may affect your services.

Please find all details below:

Start*: 29-08-2022 00:00
End*: 29-08-2022 06:00
Duration: expected impact: between 3 and 10 minutes
Impacted services: EFM lines
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance in Sint-Niklaas colocation on 18/01/2022

Dear customers,

Please be informed we’ve planned a maintenance on the core router at the Sint-Niklaas colocation. The works will cause a disruption of network connectivity for all clients and services located in the SN colocation.

Please find all details below:

Start*: 18-01-2022 02:00
End*: 18-01-2022 05:00
Duration: up to 1 hour
Impacted services: all clients and services located in the SN colocation.

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance in Sint-Niklaas colocation on 30/11/2021

Dear customers,

Edpnet has planned a maintenance on the core switch stack in our colocation in Sint-Niklaas.

We will be finalizing a software upgrade by rebooting the devices individually.

Loss of connection while the switch reboots is possible.

Please find all details below:

Start*: 30-11-2021 04:30
End*: 30-11-2021 05:30
Duration: 1 hour
Expected impact: Loss of connection while the switch reboots

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing mails “MAIL QUOTA EXCEEDED”

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

Customers receive emails pretending to come from a mailserver / support center, etc. The message tells you that your mail storage quota has been exceeded and incoming mails have been placed on hold until you click on a link.

Here is an example:

This is a blackmail spam and opening the link may cause a leak of your logins.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: all EFM connections are down : SOLVED

Dear customers,

We have experienced an outage with EFM connections. The cause (a broken fiber lead on the Proximus equipment) was found and fixed by Proximus and our engineers.

Start*: 27-04-2021 10:30
End*: 27-04-2021 15:55
Duration: 5 hours 25 minutes
Impacted services: all EFM lines
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

 


Maintenance planned on 21/04/2021 – impacted services: All internet services – region: Hasselt & Heusden-Zolder

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 21-04-2021 00:05
End*: 21-04-2021 06:00
Duration: 5 hours 55 minutes
Impacted services: all internet services
Affected Areas**: Hasselt & Heusden-Zolder

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 26/03/2021 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to perform a software update on its equipment.

This maintenance may affect your services.

Please find all details below:

Start*: 26-03-2021 01:00
End*: 26-03-2021 06:00
Duration: potential impact: 20 minutes
Impacted services: all internet services
Affected Areas**: Antwerp region & Sint-Niklaas;
Assenede & Sint-Laureins;
Aalst, Denderleeuw, Liedekerke, Ternat, Affligem & Roosdaal;
Roeselare, Staden & Hooglede;
Brussels region;
Geraardsbergen, Brakel & Lierde;
Walloon Brabant;
Liège, Ans, Waremme & Berloz;
Mons region;
Marche-en-Famenne, Rochefort & Nassogne

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site