Maintenance planned on 08/10/2020 – impacted services: Telephony
Dear customers, Edpnet has planned an urgent maintenance on our voice switches. The telephony service will keep working during the maintenance, but current calls may be interrupted. Please find all details below: Start*: 2020-10-08 00:00 End*: 2020-10-08 07:00 Duration: 7 hours Impacted services: Telephony (minimal impact) Affected Areas**: All areas We apologize for the […]
Maintenance planned on 07/10/2020 – impacted services: All internet services – region: Brussels
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-10-07 01:00 End*: 2020-10-07 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Brussels regions: Ixelles, Uccle, Watermael-Boitsfort, Auderghem, Woluwe-Saint-Pierre We apologize for the […]
Info: Report on the recent DDoS issue
Dear customers, Starting from Friday edpnet was subject to major Denial of Service attacks (DDoS). An overview of the attacks and the time frames can be found below: Friday 28/08/2020, 18:00 – 19:00 Sunday 30/08/2020, 20:30 – 20:45 Sunday 30/08/2020, 22:20 – 00:55 Monday 31/08/2020, 04:05 – 05:05 Monday 31/08/2020, 11:15 – 18:45 In the […]
Outage : Problem with internet services – DDoS attacks on 28/08-31/08/20 : SOLVED
Dear customers, We have experienced an outage with internet services (traffic drops) due to several DDoS attacks*** on our network. The attacks occurred at different hours and were causing intermittent connection, speed issues and packet loss. The heaviest one took place on Monday 31/08 and lasted from 11h15 until 18h45. Outside of those hours, everything […]
Outage : Problem with internet services – SOLVED
Dear customers, We are currently experiencing an outage with internet services (traffic drops). Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as soon as possible. EDIT 19:40*: Our DNS-servers were the target of a concerted DDOS-attack for approximately one hour (18:00 – […]
Info: Fake Non-delivery notifications
Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. Customers receive emails pretending to come from a mailserver / Microsoft Online Service, etc. The message tells you that your incoming mails have been placed on hold until you click on a link. Here […]
Maintenance planned on 01/07/2020 – impacted services: All internet services
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-07-01 01:00 End*: 2020-07-01 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Machelen, Zaventem, Kraainem, Woluwe-Saint-Lambert We apologize for the inconveniences. Best regards […]
Maintenance planned on 17/06/2020 – impacted services: all internet services – region: Londerzeel, Meise
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-06-17 01:00 End*: 2020-06-17 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Londerzeel, Meise We apologize for the inconveniences. Best regards The edpnet […]
Info: Report on the outage of 13/05/2020
Dear customers, Since we strive to maintain an open communication with our customers, we owe you a short report about our outage of last week. On Tuesday 12/05/2020 at the end of the day we saw an issue with a card in our POP in Germany on our European fiber ring. Luckily all traffic is […]
Maintenance planned on 03/06/2020 – impacted services: all internet services – region: Kempen
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-06-03 01:00 End*: 2020-06-03 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Herentals, Grobbendonk, Herenthout, Olen, Westerlo, Geel We apologize for the inconveniences. […]