- Belgium / Issue / Solved
Dear customers,
Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all.
We’re working to resolve this as quickly as possible.
All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 265 67 00 and online chat.
Please find all details below:
| Start*: | 04-12-2025 11:37 |
|---|---|
| End*: | 04-12-2025 14:20 |
| Duration: | 2 hours 43 minutes |
| Impacted services: | edpnet support |
| Affected Areas**: | All areas |
Update 04/12/2025 13:37: Replies to existing tickets are now being correctly delivered to our teams. We’re continuing to work on restoring other email addresses.
Update 04/12/2025 14:20: The issue has been resolved. All our email addresses are now operational again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
- Maintenance / Netherlands / Scheduled
Dear customers, Edpnet has planned maintenance on our core infrastructure that may impact internet and telephony services in the Netherlands. Please find all details below: Start*: 24-12-2025 00:00 End*: 24-12-2025 07:00 Duration: Up to 30 minutes Impacted services: All services Affected Areas**: Netherlands Should the maintenance work not be fully completed within the announced […]
- Belgium / Maintenance / Scheduled
Dear customers, Our supplier has scheduled a maintenance that may result in service interruptions for customers located in the provinces of West and East Flanders. A limited number of connections in neighboring provinces (Antwerp, Hainaut and Flemish Brabant) near the borders with West and East Flanders may also be affected. Please find all details below: […]
- Belgium / outage / Solved
Dear customers, We have experienced a brief outage on our uplink for the Brussels region, affecting internet and fixed voice services in this area. All affected customer connections have recovered and are fully operational again as of 09:24. Our network engineers are currently investigating to identify the root cause. Please find all details below: Start […]
- Belgium / outage / Solved
Dear customers, We are currently experiencing an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 10:10. The incident was caused by power issues at our supplier. We’re working with our supplier to implement a permanent solution and prevent this from happening […]
- Belgium / Issue / Solved
Dear customers, We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 04:08. The incident was caused by power issues at our supplier. Please find all details below: Start*: 09-10-2025 00:38 End*: 09-10-2025 04:08 Duration: 3 hours 30 minutes Impacted […]
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