Info: Spam/phishing “Recordatorio: informacion de pago para actualizar”
Dear customers, We would like to inform you about a new phishing wave – customers receive emails pretending to come from our services and inviting to update their personal information. This is a blackmail spam and is not coming from edpnet! Please do not reply to those emails and do not open any files or […]
Info: Phishing pop-up with edpnet logo
Dear customers, We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the […]
Info: Spam/phishing “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?”
Dear customers, We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers. The email contains subject “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?” and clickable images / spam links. Please do not reply to those emails and do not click on any […]
Info: Fake notification about unauthorized access attempts
Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. The message with the subject “Notification” informs that a person from a foreign country has recently tried to access your account and invites you to follow a link if that connection attempt was not […]
Info: Fake package notification
Dear customers, We would like to inform you about a new spam/phishing wave that is aimed at both customers and non-customers. Email with the subject “Livraison” (“Delivery”) informs that you have a parcel waiting to be picked up and contains an attachment / spam link: Please do not reply to those emails and do not […]
Outage: Outgoing mails to @icloud.com, @mac.com, @me.com [SOLVED]
Dear customers, We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible. Start*: 2020-01-17 […]
Outage: problem with internet services : SOLVED
Dear customers, Due to an issue with one of our upstream providers, a part of the internet was not reachable anymore. We were rerouting the traffic to another provider while fixing the issue. Since Saturday 14/12/2019 8h45 CET the previous configuration is restored and traffic runs its normal path. Please find all details below: Start*: […]
Outage: Power issues affected our helpdesk : SOLVED
Dear customers, We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-08-13 09:47* End: 2019-08-13 10:41* Duration: Less than 1 hour Impacted services: Our helpdesk queues Affected Areas: N/A Check the […]
Outage: Fiber cut between Amsterdam and Rotterdam. Traffic is rerouted : SOLVED
Dear customers, We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path. Further details on the affected areas and an estimated duration will be released as soon as possible. Please find all details below: Start: 2019-08-01 00:10* End: 2019-08-01 13h58* Duration: 13h48min Impacted services: All internet services […]
Speed issues in Belgium and Netherlands : SOLVED
Dear customers, We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30. While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will […]