Minimal helpdesk and service delivery staff available: partially solved
Dear customers, We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located. We are looking into a solution with the highest priority. Further updates will be released as soon as possible. Update 4/11/2022: Telephone queues are open since yesterday from 9-17h, backlog is being […]
Maintenance planned on 19/10/2022 – impacted services: Telephony
Dear customers, We have planned a maintenance (software update) on our voice switches. We will try to minimize the impact as much as possible, but customers may notice issues with their telephony (calls cut off, numbers unreachable) during the whole maintenance window. Please find all details below: Start*: 19-10-2022 23:00 End*: 20-10-2022 01:30 Duration: 2 […]
Info: Phishing mails “Gefeliciteerd, de automatische update is voltooid”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Gefeliciteerd, de automatische update is voltooid” pretends to come from edpnet and contains a phishing link. Please do not reply to those emails and do not click on the link. For […]
Outage: problem with mail services/ webmail : SOLVED
Dear customers, We have experienced an outage with our mail services and webmail application due to a software issue on our MySQL server. Our Network Operations team has investigated and resolved the outage. Please find all details below: Start*: 05-10-2022 08:33 End*: 05-10-2022 09:40 Duration: 1 hour 7 minutes Impacted services: Mail services / Webmail […]
Outage : Mail delivery delayed : SOLVED
UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00. UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours. UPD 12h12: the mail issue is a […]
Info: Phishing mails “je mailbox is opgeschort”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “je mailbox is opgeschort” pretends to come from edpnet administrator and contains a phishing link. Please do not reply to those emails and do not click on the link. For more […]
Info: Phishing mails “Nouveau message:”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Nouveau message:” pretends to come from edpnet service desk and contains a phishing link. Please do not reply to those emails and do not click on the link. For more information, […]
Info: Phishing mails “Bevestig/update uw Edpnet webmail”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Bevestig/update uw Edpnet webmail” was sent yesterday at around 15h00 and contains a phishing link. Please do not reply to those emails and do not click on the link. For more […]
Info: Phishing mails “Edpnet: Undelivered messages received on Tuesday, August 23, 2022”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Edpnet: Undelivered messages received on Tuesday, August 23, 2022” pretends to come from edpnet service desk and contains a phishing link. Please do not reply to those emails and do not […]
Info: Phishing mails “Vous avez des messages électroniques en attente “
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Vous avez des messages électroniques en attente” pretends to come from edpnet service desk and contains a phishing link. Please do not reply to those emails and do not click on […]