My edpnet

Category: Belgium

Maintenance planned on 04/03/2020 – impacted services: all internet services

Dear customers, Edpnet has planned a maintenance in order to increase the network capacity. This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router. Please find all details below: Start*: 2020-03-04 02:00 End*: 2020-03-04 05:00 Duration: up to 1 hour of […]

Maintenance planned on 09/03/2020 – impacted services: all internet services – region: Gent

Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-03-09 01:00 End*: 2020-03-09 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Gent and regions Merelbeke, Melle, Destelbergen, Laarne   We apologize for the […]

Info: Fake notification about unauthorized access attempts

Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. The message with the subject “Notification” informs that a person from a foreign country has recently tried to access your account and invites you to follow a link if that connection attempt was not […]

Info: Fake package notification

Dear customers, We would like to inform you about a new spam/phishing wave that is aimed at both customers and non-customers. Email with the subject “Livraison” (“Delivery”) informs that you have a parcel waiting to be picked up and contains an attachment / spam link: Please do not reply to those emails and do not […]

Maintenance planned on 18/02/2020 – impacted services: all internet services : CLOSED

Dear customers, Edpnet has planned a maintenance in order to increase the network capacity. This maintenance will cause a short interruption (up to 30 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router. Please find all details below: Start*: 2020-02-18 05:00 End*: 2020-02-18 06:00 Duration: expected impact: up to […]

Maintenance planned on 14/2/2020 – impacted services: Telephony : CLOSED

Dear customers, Edpnet has planned a maintenance with the express purpose of merging two of our separate voice switches. In the night of 13 to 14 February, we will be taking down SIP2 (212.71.16.194 & 212.71.3.226) and SIP3 (212.71.3.242) and merging them. The resulting server SIP2 will remain accessible on ALL IP-addresses previously linked to […]

Maintenance planned on 07/02/2020 – impacted services: Telephony : CLOSED

Dear customers, Edpnet has planned a maintenance in order to upgrade our telephony servers. Due to our redundant platform, all services will keep working, but you may experience interrupted calls. Please find all details below: Start*: 2020-02-07 00:00 End*: 2020-02-07 00:30 Duration: 30 minutes Impacted services: All telephony (minimal impact expected) Affected Areas**: All areas […]

Outage: Connectivity issues – region : Brussels : SOLVED

Dear customers, We have experienced an outage with internet connectivity in Brussels region, due to an issue on a fiber. The outage started at 01:15 but was mitigated by the backup path until around 4:00, when the link restored partially. This caused traffic to some areas to be routed over the primary link again, resulting […]

Outage: Outgoing mails to @icloud.com, @mac.com, @me.com [SOLVED]

Dear customers, We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible. Start*: 2020-01-17 […]