Outage: DDoS attacks on 13/12/2020 – region: Antwerp, Limburg, Flemish Brabant : SOLVED
Dear customers, On Sunday 13/12/2020 edpnet experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue. Please find all details below: Start*: 2020-12-13 05:25 End*: 2020-12-13 11:20 Duration: 5 hours 55 minutes Impacted services: all internet services Affected […]
Outage: High latency and speed issues – region: Liège, Namur, province of Luxembourg : SOLVED
Dear customers, Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted. Customers may notice higher latency and speed issues. Please find all details below: Start*: 2020-11-13 08:58 End*: 2020-11-13 10:55 Duration: 1h57min Impacted services: high latency, speed issues Affected Areas**: 41GRE: Liège, Namur, province of Luxembourg UPDATE 10h44: technicians […]
Outage : Problem with internet services – DDoS attacks on 28/08-31/08/20 : SOLVED
Dear customers, We have experienced an outage with internet services (traffic drops) due to several DDoS attacks*** on our network. The attacks occurred at different hours and were causing intermittent connection, speed issues and packet loss. The heaviest one took place on Monday 31/08 and lasted from 11h15 until 18h45. Outside of those hours, everything […]
Outage : Problem with internet services – SOLVED
Dear customers, We are currently experiencing an outage with internet services (traffic drops). Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as soon as possible. EDIT 19:40*: Our DNS-servers were the target of a concerted DDOS-attack for approximately one hour (18:00 – […]
Outage notification: Internet services down – regions: Ath & Châtelet : SOLVED
UPDATE 11h45: The issue is also solved for Ath UPDATE 11h25: Outage in Châtelet has been solved. Dear customers, We are currently experiencing an outage with internet services in regions Ath and Châtelet. Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as […]
Outage: Internet services down : SOLVED
UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week. UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon. Dear customers, We are currently experiencing a fiber […]
Outage: Internet services down : SOLVED
UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week. UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon. UPDATE 11h49: Sorry for the delay in our […]
Outage: DSL services (regions: Namur/Charleroi/Liège/Mons) #SOLVED
Dear customers, We are currently experiencing an outage with our DSL services in the southern provinces. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 2020-03-31 06:29* End*: 2020-03-31 11:15* Duration: 4:45h Impacted services: All DSL services Affected Areas**: 41GRE: Liège, […]
Outage: Telephony capacity issues : SOLVED
Dear customers, Due to increased usage of communications facilities, you may notice some calls failing. We are now working in cooperation with other operators to get it resolved as soon as possible. Further updates will be released as soon as possible. Please find all details below: Start*: 2020-03-16 09:00 End*: n/a Duration: n/a Impacted services: […]
Outage: Connectivity issues – region : Brussels : SOLVED
Dear customers, We have experienced an outage with internet connectivity in Brussels region, due to an issue on a fiber. The outage started at 01:15 but was mitigated by the backup path until around 4:00, when the link restored partially. This caused traffic to some areas to be routed over the primary link again, resulting […]