Issue: Google services slow: Solved
Dear customers, We are currently experiencing an issue with reachability towards Google. Our Network Operations team is investigating this issue, a ticket at Google has been created. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-12 11:00* End: 2017-11-12 23:00* Duration: 12 hours Impacted services: Google reachabilitly Affected […]
Info: Wireless network WPA2 vulnerability
Dear customers, We would like to inform you about the recently noticed WPA2 vulnerability. AVM analyzed the wireless security breach known as “Krack” which allows an attacker to perform a so-called man-in-the-middle-attack on clients who are trying to connect to a wireless LAN network. However, they consider their devices safe and stress out that the possibility of such […]
Info: Spam/Phishing
Dear customers, We would like to inform you about a spam wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The source seems to be a botnet. The email contains the subject “Server Violation”/”Emailed Invoice” and an attachment/spam link. Please do not reply to those emails and do not open any files […]
Outage: Telephony: Solved
Update: 2017-29-09 14:10: We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend. Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage. Our Network Operations team is working together with Voice System Supplier to resolve the issue. Update: 2017-09-28 16:40 : The outage […]
Outage: Inbound Telephony in The Netherlands: Solved
Dear customers, We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution. Please find all details below: Start: 2017-07-26 10:30* End: 2017-07-28 11:10* Duration: 1:21:40:00 Impacted services: Inbound telephony Affected Areas: all Netherlands voip service We apologize for the inconveniences. Best regards The edpnet team […]
Update: Outage Closed: KPN link for fiber is down
Update: Outage cleared Dear customers, We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-01-26 10:38 End: 2017-01-26 10:56 Duration: 18 minutes Impacted services: NL Fiber Affected Areas: Amsterdam […]
Outage: NL internet services: Solved
Update: Our services will be back online within 30 minutes Dear customers, We are currently experiencing an outage with internet services in the Netherlands. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-12-29 15:30 End: 2016-12-29 16:20 Duration: 50 […]
Info: Overview of the latest outages and solutions
Dear customers and partners, As you all know, edpnet has gone through a number of serious outages lately. The initial power outage exerted a huge impact on our core infrastructure which caused, unfortunately, much tension to our customers and ourselves. We understand that it is hard to justify the confidence in such circumstances and want […]
Outage: Voice services (solved)
Dear customers, We have experienced an outage with incoming voice traffic. The outage has been solved. Please, find the details below. Start: 2016-10-06 01:46* End: 2016-10-06 10:57* Duration: 9:11 Impacted services: All voice traffic Affected Areas: all areas Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we […]
Maintenance planned on 04/10/16 – impacted services: cloud telephony and colocation service
Dear customers, Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future. This maintenance is finished successfully. Please find all details below: Start: 2016-10-04 00:00 AM* End: 2016-10-04 02:00 AM* Duration: 2 hours Impacted services: Cloud telephony and […]