Outage: Short connection drop on 91GEN (East and West Flanders) on Saturday – Solved
Dear customers, Saturday morning, we experienced an outage with a core router servicing 91GEN, which resolved itself quickly. Our Network Operations team investigated this outage and found no lasting problems. Monitoring shows all affected sessions restored themselves within 20 minutes. Please find all details below: Start*: 13-01-2024 07:22* End*: 13-01-2024 07:23* Duration: Less than one […]
Maintenance planned on 16-01-2024 – region: West and East Flanders – impacted services: All internet services
Dear customers, Edpnet has planned a maintenance in order to upgrade hardware and one of our interconnectivity links with Proximus in West and East Flanders. This action will require a complete reconnect of all active internet connections in this area. This maintenance may affect your services. Please find all details below: Start*: 16-01-2024 04:00* End*: […]
Outage: Interruptions on PPPoE in 91GEN
Dear customers, We are currently experiencing an outage with PPPoE connections in 91GEN area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 11-12-2023 16:13* End*: 11-12-2023 16:51* Duration: 38 minutes Impacted services: All internet services Affected Areas**: 91GEN: all areas […]
Outage: Multiple outages at AMS-IX Internet Exchange affecting Internet stability: Solved
Dear customers, We are currently experiencing an outage with our peering via AMS-IX. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 22-11-2023 19:08* End*: 22-11-2023 23:04* Duration: 3 hours 56 minutes Impacted services: Global internet connectivity Affected Areas**: All areas […]
Outage: Hosted services (voice, mail, My Edpnet)
Dear customers, We experienced an outage with one of our core routers at the Sint-Niklaas office. Our Network Operations team investigated this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-07-2023 10:27 End*: 04-07-2023 10:53 Duration: 26 minutes Impacted services: All voice traffic (voip, cloud PBX), e-mail, […]
Outage: Partial unavailability of mail and telephony services – Solved
Dear customers, Due to a card failure in one of our datacenters some customers may experience issues with the mail and telephony services hosted at our Sint-Niklaas datacenter. Our network engineer is already en route to the location to swap the faulty card. Further updates will be released as soon as possible. Please find all […]
Outage: Internet issues in Antwerp
Dear customers, We have experienced an outage with all internet services in Antwerp. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 25-04-2023 10:12 End*: 25-04-2023 10:32 Duration: 20 minutes Impacted services: All internet services Affected Areas**: 03BKC: Antwerp, Limburg, Flemish […]
Outage: DNS issue
Dear customers, We experienced an outage with our Domain Name Servers. Our Network Operations team investigated and resolved this outage. There should be no further problems. Please find all details below: Start*: 30-03-2023 14:30 approx. End*: 30-03-2023 16:00 approx. Duration: Up to 1h30 Impacted services: All DNS services (domains hosted via edpnet DNS including our […]
Outage: Connectivity issues – Brussels: Solved
Dear customers, We are currently experiencing an outage with internet connectivity in Brussels region. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 27-01-2023 09:25 End*: 27-01-2023 16:11 Duration: 6h46min Impacted services: All internet services Affected Areas**: 02STR: Brussels Update […]
Maintenance planned on 31/01 – impacted services: Internet services (Brussels, Liège, Namur, province of Luxembourg)
Dear customers, Please be informed we’ve planned a maintenance on our core infrastructure. We will be performing an upgrade of several line cards to allow for higher bandwidths. This maintenance may affect your services. Please find all details below: Start*: 31-01-2023 02:00* End*: 31-01-2023 06:00* Duration: Up to 4 hours Impacted services: All internet services […]