Info: Overview of the latest outages and solutions
Dear customers and partners, As you all know, edpnet has gone through a number of serious outages lately. The initial power outage exerted a huge impact on our core infrastructure which caused, unfortunately, much tension to our customers and ourselves. We understand that it is hard to justify the confidence in such circumstances and want […]
Outage: Voice services (solved)
Dear customers, We have experienced an outage with incoming voice traffic. The outage has been solved. Please, find the details below. Start: 2016-10-06 01:46* End: 2016-10-06 10:57* Duration: 9:11 Impacted services: All voice traffic Affected Areas: all areas Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we […]
Issue: Internet connectivity issues
Dear customers, We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks. Please find all details below: Start: 2016-10-02 23:30* End: 2016-10-03 09:30* Duration: 10 hours, intermittent disconnects Impacted services: […]
Maintenance planned on 04/10/16 – impacted services: cloud telephony and colocation service
Dear customers, Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future. This maintenance is finished successfully. Please find all details below: Start: 2016-10-04 00:00 AM* End: 2016-10-04 02:00 AM* Duration: 2 hours Impacted services: Cloud telephony and […]
Outage: mail
Dear customers, We have experienced an outage with our mail server. For now all mail systems are running again. Please find all details below: Start: 2016-09-27 15:00* End: 2016-09-27 15:42* Duration: 42 minutes Impacted services: mail Affected Areas: all Update 27/09/2016 – 16-00: Mail service is fully restored. We apologize for the inconveniences. Best regards The edpnet team *All […]
Power outage at edpnet colocation
Dear customers, We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again. Please find all details below: Start: 2016-09-26 07:00* End: 2016-09-26 16:50* Duration: Telephony and web services: 3 hours Mail: 9 hours 50 min Impacted services: All telephony services, mail, web services Affected Areas: All areas Update […]
Maintenance planned on 24/06/2016 – impacted services: internet/telephony
Dear customers, Edpnet has planned a maintenance in order to adjust the load balancing of the vlans on the port-channel for 02STR. This maintenance may affect your services. Customers in affected vlans will experience a reconnect. Please find all details below: Start: 2016-06-24 06:00* End: 2016-06-24 06:15* Duration: 15 min Impacted services: All data services (internet, […]
Outage: all data services (internet, telephony, …)
Dear customers, We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team. Please find all details below: Start: 2016-06-07 2:09 AM* End: 2016-06-07 9:47 AM* Duration: 7,5 hours Impacted services: All data […]