Outage: Internet services (solved)
Dear customers, We have experienced an outage with internet services in the Wavre / Charleroi areas. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-11-3 16:15* End: 2016-11-3 16:40* Duration: 25 minutes Impacted services: All services Affected Areas: […]
Maintenance planned on 31/10/2016 – impacted services: Telephony
Dear customers, Edpnet has planned a maintenance in order to upgrade the software of our voice switches. No impact is expected, but this maintenance may affect your services. Please find all details below: Start: 2016-10-31 05:45* End: 2016-10-31 05:52* Duration: 7 minutes Impacted services: All Telephony services Affected Areas: BE We apologize for the inconveniences. Best regards […]
Maintenance planned on 07/10 – impacted services: All telephony services (closed)
Update 07/10/2016 – 02:48: Dear customers, Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch. One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully. Best regards The edpnet team Initial post: Dear customers, […]
Info: Overview of the latest outages and solutions
Dear customers and partners, As you all know, edpnet has gone through a number of serious outages lately. The initial power outage exerted a huge impact on our core infrastructure which caused, unfortunately, much tension to our customers and ourselves. We understand that it is hard to justify the confidence in such circumstances and want […]
Outage: Voice services (solved)
Dear customers, We have experienced an outage with incoming voice traffic. The outage has been solved. Please, find the details below. Start: 2016-10-06 01:46* End: 2016-10-06 10:57* Duration: 9:11 Impacted services: All voice traffic Affected Areas: all areas Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we […]
Issue: Internet connectivity issues
Dear customers, We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks. Please find all details below: Start: 2016-10-02 23:30* End: 2016-10-03 09:30* Duration: 10 hours, intermittent disconnects Impacted services: […]
Maintenance planned on 04/10/16 – impacted services: cloud telephony and colocation service
Dear customers, Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future. This maintenance is finished successfully. Please find all details below: Start: 2016-10-04 00:00 AM* End: 2016-10-04 02:00 AM* Duration: 2 hours Impacted services: Cloud telephony and […]
Outage: mail
Dear customers, We have experienced an outage with our mail server. For now all mail systems are running again. Please find all details below: Start: 2016-09-27 15:00* End: 2016-09-27 15:42* Duration: 42 minutes Impacted services: mail Affected Areas: all Update 27/09/2016 – 16-00: Mail service is fully restored. We apologize for the inconveniences. Best regards The edpnet team *All […]
Power outage at edpnet colocation
Dear customers, We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again. Please find all details below: Start: 2016-09-26 07:00* End: 2016-09-26 16:50* Duration: Telephony and web services: 3 hours Mail: 9 hours 50 min Impacted services: All telephony services, mail, web services Affected Areas: All areas Update […]
Maintenance planned on 24/06/2016 – impacted services: internet/telephony
Dear customers, Edpnet has planned a maintenance in order to adjust the load balancing of the vlans on the port-channel for 02STR. This maintenance may affect your services. Customers in affected vlans will experience a reconnect. Please find all details below: Start: 2016-06-24 06:00* End: 2016-06-24 06:15* Duration: 15 min Impacted services: All data services (internet, […]