My edpnet

Tag: Belgium

Outage: Power outage datacenter Sint-Niklaas – No impact : Closed

Issue closed. Dear customers, We are currently experiencing an outage at the datacenter in Sint-Niklaas.  Power generator A-feed and B-feed successfully took the load.  The power company is fixing the outage as we speak. Further updates will be released as soon as possible. No impact for customers. Please find all details below: Start: 2017-06-27 16:24* […]

Outage: Outgoing telephony (Solved)

Dear customers, We are currently experiencing an outage with outbound telephony.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible. Please find all details below: Start: 2017-06-13 11:55* End: 2017-06-13 14:25* Duration: 2h30m Impacted services: Outgoing telephony Affected Areas: All areas Update 13:30: Our NOC-team has found […]

Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed

Dear customers, Edpnet has planned works in our domain to maintain the quality of the services we provide. This maintenance may affect your connection. You will experience a short disconnect during the given time. Please, find all details below: Start: 2017-05-23 02:00 End: 2017-05-23 03:00 Duration: 15 minutes Impacted services: Internet, Telephony Affected Areas: Brussels, Antwerp, […]

Outage: Internet services Brussels region (solved)

Dear customers, We are currently experiencing an outage with voice and internet region Brussels.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible. Please find all details below: Start: 2017-05-09 20:03* End: 2017-05-09 21:40* Duration: 1h 37 Impacted services: voice and internet region Brussels Affected Areas: Service area Brussels: 02 […]

Outage: Internet services (solved)

Dear customers, We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-04-25 11:30* End: 2017-04-25 12:10* Duration: 40 minutes Impacted services: All data services (Internet, telephony) Affected Areas: Brussels, Antwerpen, […]

Maintenance planned on 13.02.17 in Gent (CANCELLED)

Dear customers, To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services. Please find all details below: Start: 2017-02-13 00:00* End: 2017-02-13 02:00* Duration: 30 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: […]

Outage: Internet services (solved)

Dear customers, We have experienced an outage with internet services in the Wavre / Charleroi areas. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-11-3 16:15* End: 2016-11-3 16:40* Duration: 25 minutes Impacted services: All services Affected Areas: […]

Maintenance planned on 31/10/2016 – impacted services: Telephony

Dear customers, Edpnet has planned a maintenance in order to upgrade the software of our voice switches. No impact is expected, but this maintenance may affect your services. Please find all details below: Start: 2016-10-31 05:45* End: 2016-10-31 05:52* Duration: 7 minutes Impacted services: All Telephony services Affected Areas: BE We apologize for the inconveniences. Best regards […]

Maintenance planned on 07/10 – impacted services: All telephony services (closed)

Update 07/10/2016 – 02:48: Dear customers, Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch. One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully. Best regards The edpnet team   Initial post: Dear customers, […]