My edpnet

Tag: Belgium

Maintenance planned on 13.02.17 in Gent (CANCELLED)

Dear customers, To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services. Please find all details below: Start: 2017-02-13 00:00* End: 2017-02-13 02:00* Duration: 30 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: […]

Outage: Internet services (solved)

Dear customers, We have experienced an outage with internet services in the Wavre / Charleroi areas. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-11-3 16:15* End: 2016-11-3 16:40* Duration: 25 minutes Impacted services: All services Affected Areas: […]

Maintenance planned on 31/10/2016 – impacted services: Telephony

Dear customers, Edpnet has planned a maintenance in order to upgrade the software of our voice switches. No impact is expected, but this maintenance may affect your services. Please find all details below: Start: 2016-10-31 05:45* End: 2016-10-31 05:52* Duration: 7 minutes Impacted services: All Telephony services Affected Areas: BE We apologize for the inconveniences. Best regards […]

Maintenance planned on 07/10 – impacted services: All telephony services (closed)

Update 07/10/2016 – 02:48: Dear customers, Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch. One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully. Best regards The edpnet team   Initial post: Dear customers, […]

Info: Overview of the latest outages and solutions

Dear customers and partners, As you all know, edpnet has gone through a number of serious outages lately. The initial power outage exerted a huge impact on our core infrastructure which caused, unfortunately, much tension to our customers and ourselves. We understand that it is hard to justify the confidence in such circumstances and want […]

Outage: Voice services (solved)

Dear customers, We have experienced an outage with incoming voice traffic. The outage has been solved. Please, find the details below. Start: 2016-10-06 01:46* End: 2016-10-06 10:57* Duration: 9:11 Impacted services: All voice traffic Affected Areas: all areas Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we […]

Issue: Internet connectivity issues

Dear customers, We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks. Please find all details below: Start: 2016-10-02 23:30* End: 2016-10-03 09:30* Duration: 10 hours, intermittent disconnects Impacted services: […]

Maintenance planned on 04/10/16 – impacted services: cloud telephony and colocation service

Dear customers, Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future. This maintenance is finished successfully. Please find all details below: Start: 2016-10-04 00:00 AM* End: 2016-10-04 02:00 AM* Duration: 2 hours Impacted services: Cloud telephony and […]

Outage: mail

Dear customers, We have experienced an outage with our mail server. For now all mail systems are running again. Please find all details below: Start: 2016-09-27 15:00* End: 2016-09-27 15:42* Duration: 42 minutes Impacted services: mail Affected Areas: all Update 27/09/2016 – 16-00: Mail service is fully restored. We apologize for the inconveniences. Best regards The edpnet team *All […]