Outage: Problem with outgoing calls: Solved
Dear customers, Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches. Our Network Operations team solved the outage. Please find all details below: Start: 2019-06-05 09:21* End: 2019-06-05 10:21* Duration: 1 hour Impacted services: telephony: outgoing calls not possible or take long time to connect […]
Maintenance planned on 17/05/2019 – impacted services: all telephony : Closed
Dear customers, Edpnet has planned a maintenance in order to upgrade our telephony switches. Each will be individually restarted to minimize impact. This maintenance may affect your services. Please find all details below: Start: 2019-05-17 00:00* End: 2019-05-17 01:00* Duration: 30 minutes Impacted services: All telephony (Minimal impact expected) Affected Areas: All areas We […]
Outage: Inbound & outbound telephony
Dear customers, UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal. EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix […]
Maintenance planned on 25/02/2019 – impacted services: telephony : Closed
Dear customers, Edpnet has planned a maintenance in order to perform a software upgrade on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted. Please find all details below: Start: 2019-02-25 23:50* End: 2019-02-26 03:00* Duration: 3h10min Impacted services: telephony Affected Areas: all We apologize […]
Maintenance planned on 21/11/2018 – impacted services: internet connectivity and telephony : Closed
Dear customers, Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware. Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes. This intervention requires no action from you, however, if your service […]
Maintenance planned on 14/11/2018 – impacted services: internet connectivity and telephony : Closed
Dear customers, Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware. Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes. This intervention requires no action from you, however, if your service […]
Maintenance planned on 12/11/2018 – impacted services: internet connectivity and telephony: Closed
Dear customers, Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware. Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes. This intervention requires no action from you, however, if your service […]
Maintenance planned on 07/11/2018 – impacted services: internet connectivity and telephony: Closed
Dear customers, Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware. Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes. This intervention requires no action from you, however, if your service […]
Outage: Telephony: Solved
Dear customers, We had experienced an outage with our telephony services. Our Network Operations team has solved the outage. Please find all details below: Start: 2018-10-22 11:48* End: 2018-10-22 12:20* Duration: 32minutes Impacted services: Telephony Affected Areas: all We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, […]
Maintenance planned on 29/10/2018 – impacted services: internet connectivity and telephony: Closed
Dear customers, Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware. Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes. This intervention requires no action from you, however, if your service […]