Partial outage: delays affecting outgoing SMS – Solved
Dear customers, We are currently experiencing issues with SMS delivery. Due to an incident at our supplier, customers may encounter problems sending SMS messages. Approximately 25% of outgoing messages are experiencing delays. We will provide further updates as soon as they become available. Please find all details below: Start*: 16-10-2024 08:10 End*: 16-10-2024 15:15 Duration: […]
Partial outage: service quality issues in Antwerp, Limburg and Flemish Brabant – Solved
Dear customers, There was a fiber cut on the evening of October 14 impacting our network. Our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant was reduced by half, which might have resulted in degraded performance of customer connections in this area. The problem was fully resolved at around 22:45. Please find all […]
Partial outage: edpnet mobile issues in Antwerp area – Solved
Dear customers, We are currently experiencing a partial outage in the Antwerp region due to a fiber cut. Customers in this area may experience no coverage or reduced service. Our supplier has been working on the issue with the highest priority, and engineers are currently at the location carrying out repair works. Further updates will […]
Partial outage: outbound voice issues – Solved
Dear customers, We have encountered an issue with our fixed telephony service, which affected outbound calls to certain destinations. A fix has been implemented, and all outgoing calls should now be functioning as expected. Please find all details below: Start*: 22-08-2024 09:25 End*: 22-08-2024 10:15 Duration: 50 minutes Impacted services: Fixed telephony Affected Areas**: All […]
Partial outage: mobile telephony issues – Solved
Dear customers, We experienced an outage with our mobile telephony. Some customers may have noticed difficulties being reached from other numbers or not being able to call other edpnet customers. The cause of the problem was identified and resolved by our service supplier. Please find all details below: Start*: 27-07-2024 TBC End*: 29-07-2024 13:00 Duration: […]
Outage: My edpnet and helpdesk, commercial & financial teams unavailable – Solved
Dear customers, We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 19-07-2024 07:00* End*: 19-07-2024 […]
Outage: “My edpnet” is unavailable – Solved
Dear customers, We are currently experiencing an outage with our My edpnet service. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Update 26/03/2024 at 10:00: Great news: my edpnet is back up and running! Ready to check your usage, place orders, create support tickets, view invoices, […]
Outage: Connectivity issues in Antwerp, Limburg and Flemish Brabant – Solved
Dear customers, We have experienced an outage with internet and fixed voice services in the area of Antwerp, Limburg and Flemish Brabant, leading to connectivity issues for some of our customers in this region. Our Network Operations team has identified the problem as coming from a faulty link and has corrected it. All affected sessions […]
Outage: Short connection drop on 91GEN (East and West Flanders) on Saturday – Solved
Dear customers, Saturday morning, we experienced an outage with a core router servicing 91GEN, which resolved itself quickly. Our Network Operations team investigated this outage and found no lasting problems. Monitoring shows all affected sessions restored themselves within 20 minutes. Please find all details below: Start*: 13-01-2024 07:22* End*: 13-01-2024 07:23* Duration: Less than one […]
Outage: Interruptions on PPPoE in 91GEN
Dear customers, We are currently experiencing an outage with PPPoE connections in 91GEN area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 11-12-2023 16:13* End*: 11-12-2023 16:51* Duration: 38 minutes Impacted services: All internet services Affected Areas**: 91GEN: all areas […]