Maintenance planned on 6/03/2020 – impacted services: Telephony
Dear customers, Edpnet has planned an urgent maintenance in order to improve stability to our telephony platform. Some users may have experienced dropped calls recently, and we aim to resolve that. This maintenance is critical and cannot be moved. This maintenance may affect your services. Please find all details below: Start*: 2020-03-06 00:00* End*: 2020-03-06 […]
Maintenance planned on 14/2/2020 – impacted services: Telephony : CLOSED
Dear customers, Edpnet has planned a maintenance with the express purpose of merging two of our separate voice switches. In the night of 13 to 14 February, we will be taking down SIP2 (212.71.16.194 & 212.71.3.226) and SIP3 (212.71.3.242) and merging them. The resulting server SIP2 will remain accessible on ALL IP-addresses previously linked to […]
Maintenance planned on 07/02/2020 – impacted services: Telephony : CLOSED
Dear customers, Edpnet has planned a maintenance in order to upgrade our telephony servers. Due to our redundant platform, all services will keep working, but you may experience interrupted calls. Please find all details below: Start*: 2020-02-07 00:00 End*: 2020-02-07 00:30 Duration: 30 minutes Impacted services: All telephony (minimal impact expected) Affected Areas**: All areas […]
Maintenance planned on 17/10/2019 – impacted services: Telephony
Dear customers, Edpnet has planned a short maintenance in order to apply an update on our voice switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start*: 2019-10-17 00:05 End*: 2019-10-17 00:20 Duration: 15 minutes Impacted services: Telephony Affected Areas**: All areas We apologize for the inconveniences. […]
Outage: Telephony (closed)
Dear customers, Early this morning we experienced a general outage with telephony due to our maintenance. Our Network Operations team has investigated and resolved this outage. Please find all details below: Start: 2019-07-11 06:00* End: 2019-07-11 07:42* Duration: 1h42m Impacted services: All telephony Affected Areas: All areas We apologize for the inconveniences. Best regards […]
Outage: KPN telephony (solved)
Dear customers, KPN is currently experiencing a general outage with telephony in the Netherlands. Their Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-06-24 15:50* End: 2019-06-24 18:08* Duration: 2 hours 18 minutes Impacted services: All telephony (this includes emergency services […]
Maintenance planned on 06/06/2019 – impacted services: telephony
Dear customers, Edpnet has planned a maintenance in order to apply an update on our telephony switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start: 2019-06-06 00:00* End: 2019-06-06 00:45* Duration: 45 minutes Impacted services: telephony Affected Areas: all areas We apologize for the inconveniences. Best […]
Outage: Problem with outgoing calls: Solved
Dear customers, Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches. Our Network Operations team solved the outage. Please find all details below: Start: 2019-06-05 09:21* End: 2019-06-05 10:21* Duration: 1 hour Impacted services: telephony: outgoing calls not possible or take long time to connect […]
Maintenance planned on 17/05/2019 – impacted services: all telephony : Closed
Dear customers, Edpnet has planned a maintenance in order to upgrade our telephony switches. Each will be individually restarted to minimize impact. This maintenance may affect your services. Please find all details below: Start: 2019-05-17 00:00* End: 2019-05-17 01:00* Duration: 30 minutes Impacted services: All telephony (Minimal impact expected) Affected Areas: All areas We […]
Outage: Inbound & outbound telephony
Dear customers, UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal. EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix […]