Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-05-25 01:00 |
| End*: |
2020-05-25 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Herve |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-05-18 01:00 |
| End*: |
2020-05-18 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Merchtem, Wemmel, Grimbergen & Asse |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new wave of phishing mails pretending to come from @edpnet.be domain, aimed at both customers and non-customers.
The message may contain different subjects and asks you to give personal information, pay money or follow a link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave – customers receive emails pretending to come from our services and inviting to update their personal information.
This is a blackmail spam and is not coming from edpnet!
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in the night of 9 to 10 April in order to apply a software update on our voice switches.
This maintenance may cause issues on incoming and outgoing calls.
Please find all details below:
| Start*: |
2020-04-10 00:00 |
| End*: |
2020-04-10 00:15 |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the customers.
This is a fake phishing pop-up and is not coming from edpnet.
Please do not click on any link and do not reply to that message!
For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/how-do-i-block-phishing-pop-ups.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches.
This maintenance may cause issues on incoming and outgoing calls.
Please find all details below:
| Start*: |
2020-04-08 00:00 |
| End*: |
2020-04-08 00:15 |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Internet / outage / Solved /
Dear customers,
We are currently experiencing an outage with our DSL services in the southern provinces. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
2020-03-31 06:29* |
| End*: |
2020-03-31 11:15* |
| Duration: |
4:45h |
| Impacted services: |
All DSL services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Charleroi, Mons, Tournai, Namur |
EDIT 10:30*: The cause is found. During a migration to proactively improve our capacity due to the increasing bandwidth usage, an issue with our supplier’s hardware occurred causing them to block traffic. We are currently working with the supplier to rectify this problem as soon as possible, this happens region per region.
EDIT 11:15*: All regions have been brought back online. The issues should be resolved. It is possible you will need to restart your modem to come back online.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned an urgent maintenance in order to improve stability to our telephony platform. Some users may have experienced dropped calls recently, and we aim to resolve that. This maintenance is critical and cannot be moved.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-03-06 00:00* |
| End*: |
2020-03-06 00:30* |
| Duration: |
One minute |
| Impacted services: |
All telephony via EDPNET |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to increase the network capacity.
This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router.
Please find all details below:
| Start*: |
2020-03-04 02:00 |
| End*: |
2020-03-04 05:00 |
| Duration: |
up to 1 hour of downtime |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
