Outage: telephony
Dear customers, We are currently experiencing an outage with telephony services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-08-08 02:30 PM End: 2016-08-08 04:00 PM Duration: 1 h 30 min Impacted services: telephony Affected Areas: all Update […]
Outage: all data services (internet, telephony, …)
Dear customers, We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team. Please find all details below: Start: 2016-06-07 2:09 AM* End: 2016-06-07 9:47 AM* Duration: 7,5 hours Impacted services: All data […]
Outage: Telephony services working unstable
Update 24/05/2016 11:30 AM – The issue has been solved Dear customers, We are currently experiencing an outage with one of our telephony servers. Customers may notice troubles with their telephony services (VoIP, SIP-trunking). The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all […]
Outage: Namur area – all services impacted
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then. Dear customers, We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further […]
Outage: DSL Services down Region Brussels
Dear customers, We are currently experiencing an outage with all DSL traffic in area Brussels. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-04-10 20:00* End: 2016-04-10 21:50* Duration: 1h 50 Impacted services: DSL and Voice Affected Areas: […]
Outage: BNIX partial outage
Dear customers, We are currently experiencing an outage with BNIX. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-04-04 16:30 PM* End: 2016-04-04 19:45 PM* Duration: 3 hours approx. Impacted services: Partial outage, under investigation Affected Areas: Entire […]
Maintenance planned on 04/03/2016 – impacted services: All data services (internet, telephony)
Dear customers, Edpnet has planned a maintenance in order to guarantee further stability and capacity of the network. Normally no disconnection is expected, but customers may notice a higher latency on DSL data services (internet, telephony, …) Please find all details below: Start: 2016-03-04 00:00 AM* End: 2016-03-04 06:00 AM* Duration: up to 6 hours […]
Maintenance planned on 23/02/2016 – impacted services: no impact expected
Dear customers, Edpnet has planned a maintenance in order to resolve current issues with optical network. Normally there will not be any impact on customer’s circuits, but in case you notice some disconnections or packet loss, it may be related to that maintenance. Please find all details below: Start: 2016-02-23 04:00 AM* End: 2016-02-23 06:00 […]
Outage: Mail service down
Dear customers, We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-02-16 09:20 AM* End: 2016-02-16 10:00 AM* Duration: 2016-02-16 10:00 AM Impacted services: Mail Affected Areas: We apologize for […]
Maintenance planned on 14/01 – impacted services: Internet, Telephony
Dear customers, Edpnet will be performing a maintenance on the access lines this Thursday morning. Customers may notice a disconnect as they’re moved to a different link. Please find all details below: Start: 2015-01-14 05:30 AM* End: 2015-01-14 06:30 AM* Duration: 10 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: Antwerp, Limburg, […]