Closed / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to resolve current issues with optical network.
Normally there will not be any impact on customer’s circuits, but in case you notice some disconnections or packet loss, it may be related to that maintenance.
Please find all details below:
| Start: |
2016-02-23 04:00 AM* |
| End: |
2016-02-23 06:00 AM* |
| Duration: |
2-10 minutes |
| Impacted services: |
No impact foreseen, possible issues with Internet/VoIP services |
| Affected Areas: |
03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-02-16 09:20 AM* |
| End: |
2016-02-16 10:00 AM* |
| Duration: |
2016-02-16 10:00 AM |
| Impacted services: |
Mail |
| Affected Areas: |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance /
Dear customers,
Edpnet will be performing a maintenance on the access lines this Thursday morning.
Customers may notice a disconnect as they’re moved to a different link.
Please find all details below:
| Start: |
2015-01-14 05:30 AM* |
| End: |
2015-01-14 06:30 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / outage /
Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET
Dear customers,
We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2015-12-23 11:00 AM* |
| End: |
TBD |
| Duration: |
TBD |
| Impacted services: |
DSL & IP telephony |
| Affected Areas: |
Antwerp, 03, Others are being investigated |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / Mobile / outage /
Dear customers,
We were experiencing an outage with mobile services. The outage is now solved.
Please find all details below:
| Start: |
2015-12-03 11:00 AM* |
| End: |
2015-12-03 11:50 AM* |
| Duration: |
… |
| Impacted services: |
edpnet mobile |
| Affected Areas: |
all Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Brussels / Closed / field / Info / intervention /
UPDATE 25/11/2015:
Dear customer
We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015.
Pending orders of previous days remain under close monitoring by the Provisioning teams.
We apologise for the inconvenience the measures of the previous days might have caused and thank you for your understanding.
Dear customer
Due to exceptional security measures advised by the Belgian authorities, we were informed this morning that Proximus has decided that no field interventions will be executed until further notice in the Brussels region. This applies to all 19 Brussels communities and Vilvoorde.
However Proximus repair activities will be executed as usual.
Meanwhile the edpnet installation team will continue with field interventions in the Brussels region.
We will keep you informed when all activities will be resumed.
We apologize for the caused inconveniences.
Closed /
Dear customers,
We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately.
Please find all details below:
| Start: |
2015-11-17 14:30 AM* |
| End: |
2015-11-17 14:32 AM* |
| Duration: |
+/- 1 minute |
| Impacted services: |
All edpnet services (internet, telephony, hosting, mail, …) |
| Affected Areas: |
Internet and Telephony: Walloon area,
Webhosting: general outage |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
The problem is solved by resetting all incoming voice channels in cooperation with proximus.
| Start: |
2015-11-13 19:40* |
| End: |
2015-11-13 21:24* |
| Duration: |
TBC |
| Impacted services: |
All voice services |
| Affected Areas: |
All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.
This maintenance may affect your services.
Please find all details below:
| Start: |
2015-11-16 00:00 AM* |
| End: |
2015-11-16 06:00 AM* |
| Duration: |
Approx. 10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Charleroi region: 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance / Scheduled /
Update 03/11 – The maintenance has been successfully completed
Dear customers,
To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.
This maintenance may affect your services.
Please find all details below:
| Start: |
2015-11-03 05:50 AM* |
| End: |
2015-11-03 06:10 AM* |
| Duration: |
5 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time