Outage: DSL Services down Region Brussels
Dear customers, We are currently experiencing an outage with all DSL traffic in area Brussels. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-04-10 20:00* End: 2016-04-10 21:50* Duration: 1h 50 Impacted services: DSL and Voice Affected Areas: […]
Outage: BNIX partial outage
Dear customers, We are currently experiencing an outage with BNIX. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-04-04 16:30 PM* End: 2016-04-04 19:45 PM* Duration: 3 hours approx. Impacted services: Partial outage, under investigation Affected Areas: Entire […]
Maintenance planned on 04/03/2016 – impacted services: All data services (internet, telephony)
Dear customers, Edpnet has planned a maintenance in order to guarantee further stability and capacity of the network. Normally no disconnection is expected, but customers may notice a higher latency on DSL data services (internet, telephony, …) Please find all details below: Start: 2016-03-04 00:00 AM* End: 2016-03-04 06:00 AM* Duration: up to 6 hours […]
Maintenance planned on 23/02/2016 – impacted services: no impact expected
Dear customers, Edpnet has planned a maintenance in order to resolve current issues with optical network. Normally there will not be any impact on customer’s circuits, but in case you notice some disconnections or packet loss, it may be related to that maintenance. Please find all details below: Start: 2016-02-23 04:00 AM* End: 2016-02-23 06:00 […]
Outage: Mail service down
Dear customers, We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-02-16 09:20 AM* End: 2016-02-16 10:00 AM* Duration: 2016-02-16 10:00 AM Impacted services: Mail Affected Areas: We apologize for […]
Maintenance planned on 14/01 – impacted services: Internet, Telephony
Dear customers, Edpnet will be performing a maintenance on the access lines this Thursday morning. Customers may notice a disconnect as they’re moved to a different link. Please find all details below: Start: 2015-01-14 05:30 AM* End: 2015-01-14 06:30 AM* Duration: 10 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: Antwerp, Limburg, […]
Issue with DSL speeds in the Antwerp Region (solved)
Update 24/12/2015 – 08h23: The situation has been resolved. Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET Dear customers, We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further […]
Solved: edpnet mobile
Dear customers, We were experiencing an outage with mobile services. The outage is now solved. Please find all details below: Start: 2015-12-03 11:00 AM* End: 2015-12-03 11:50 AM* Duration: … Impacted services: edpnet mobile Affected Areas: all Belgium We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, […]
Field interventions in the Brussels region
UPDATE 25/11/2015: Dear customer We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015. Pending orders of previous days remain under close monitoring by the Provisioning teams. We apologise for the inconvenience the measures of […]
Outage: Short connectivity drop – Walloon area
Dear customers, We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately. Please find all details below: Start: 2015-11-17 14:30 AM* End: 2015-11-17 14:32 AM* Duration: +/- 1 minute Impacted services: All edpnet services (internet, telephony, hosting, mail, …) Affected Areas: Internet and Telephony: Walloon area, […]