11 September 2014 – Unreachable by phone
Dear customers, UPDATE 11/09/2014 – 20h: Our telephony problem is solved. We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections. Description: Start: 11/09/2014 08:40End: 11/09/2014 20:00Impacted services: There was no impact for our customers’ internet and telephony connections. We apologize […]
08 September 2014 – Outage Antwerp
Dear customers, There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue. Please try rebooting your modem occasionally whilst our network is switching over onto the backup. Description: Start: 2014-09-08 11:20 AMEnd: […]
30 June 2014 – Outage Liege area
Dear customers, We currently have an outage in the Liege area. We are trying to resolve this issue as soon as possible. Update 11:06: Our technician has arrived onsite.Update 11:43: Power issue in the whole Belgacom colocation. Systems should be back online soon.Update 11:49: Customers are coming back online.Update 11:59: All systems are up and […]
16 May 2014 – Solved (Interruption DSL Brussels)
We had an outage in the Brussels Area. As a consequence all Internet & Telephony users in the big region of Brussels were disconnected. A short circuit caused a power failure in the whole rack. If you have no Internet after the outage we advise you to restart your modem first. We apologize for the […]
29 April 2014 – Interruptions DSL Brussels
Dear customers, We noticed 2 interruptions for all DSL customers region Brussels. Down: Tue Apr 29 19:24:03 Up: Tue Apr 29 19:32:03 Down: Tue Apr 29 20:35:47 Up: Tue Apr 29 20:37:48 We are investigating the cause and apologize for the inconvenience.
13 March 2014 – fiber cut london and rotterdam
A fiber cut in London and a planned maintenace in Rotterdam cause internet connectivity issues. We try to resolve these as soon as possible. Sorry for the inconvenience. Update 0:45 The maintenance could take up to 6 hours, and is not under control of edpnet. Update 1:07 London doesn’t seem to be a fiber cut […]
23 January – Interruption in Antwerp
We had an outage this morning between 02:05AM and 03:45AM in the Antwerp Area. As a consequence all Internet users in the Region Antwerp and Limburg were temporary disconnected. The cause of the failure is under investigation in dialogue with our supplier. All services were restored automatically. If you have no Internet after the outage […]
8 January 2014 – Mail Exchange Issue
Maintenance to improve stability. Update 13 – 21/01 17:03We schedule a maintenance, tomorrow morning at 05:00, to improve the performance and stability of our mail servers. During the maintenance all mail service will be temporary unavailable. No mail will be lost. Maintenance will start on 22/01 around 05:00 and will take about 30 minutes. Update […]
20 January 2014
There is an outage on our network for the region of Antwerp & Limburg. All services of edpnet are down. We are currently investigating the origin of the problem. We will give you more feedback soon. Update 12:25Due to a power outage in our co-location for region of Antwerp, connections for Antwerp, Limburg and parts […]
10 January 2014
We had an outage this morning between 2AM and 3AM in the Antwerp Area.As a consequence all user in this region were temporary disconnected. The cause of this issue was a power failure at the remote co-location of Belgacom. Both of our redundant feeds were impacted.The cause of the failure is under investigation in dialogue […]