According to our network team, this issue should now be resolved.
We apologize for the inconvenience.
Update 29/04/2013 10:21: There’s an outage in our supplier’s network. We’ll let you know as soon as any ETR is available. Sorry for the inconveniences.
Update 29/04/2013 11:15: The fault is detected, splicers are already working on it. The connection should be restored in a few hours. We’ll keep you informed of any new information.
Update 29/04/2013 12:33: We’ve just received a confirmed ETR. The issue should be solved by 14h00.
Update 29/04/2013 13:13: It has been found out that the issue is more complicated than expected, there’s a large section of fiber to be replaced. Splicers are currently working on it. We expect it to be solved within 2 hours. Thanks a lot for your patience and understanding.
Update 29/04/2013 15:56: First of all, we’re sorry for the delay in the update. The splicing has been just finished, all customers should get online again. The end of the works is not confirmed yet though, we’ll keep you informed.
Update 29/04/2013 16:29: Our supplier confirmed that all the affected fibers were replaced. All services are up and running with no further issues since 15h55.
We apologize for the inconveniences it caused and thank you for your patience.
Edpnet apologizes for any inconveniences caused.
There is currently an outage in East- and West-Flanders.
Internet and telephony is not working.
Edpnet is trying to solve this as fast as possible.
Update 24 November 2012 03:07
Fault localization continues, doesn’t seem to be any edpnet hardware issue, we try to solve this together with our supplier. Sorry for the inconvenience.
Update 24 November 2012 08:25
Fault localization continues, a new end to end test is being performed. Sorry for the inconvenience.
Update 24 November 2012 16:23
Fault detected at last, faulty card with supplier, a new is sent out from central stock, and should arrive within a few hours. Sorry for the inconvenience.
Update 24 November 2012 18:40
Card replaced by supplier, problem solved. Sorry for the inconvenience, and thank you for your patience.
Update (11:30): There is a fiber cut in the area of Gent, splicers are already on it.
Update (15:10): The fiber cut seems more complicated as first expected due to underground drilling on the location itself. Locating the fiber cut wasn’t easy and splicers now need to dig on a difficult spot.
Meanwhile we are searching for a temporary solution for our customers, while the splicers are solving the fiber cut. We hope to have a temporary solution by 18h00.
Update (16:55): The connection has been restored. All customers should get online again.
Edpnet apologizes for any inconveniences.
Update (14:45): The defect hardware in PoP Gent has been replaced. Everything is back online.
Edpnet apologizes for any inconveniences.
Status updates:
11:25 Start of the power outage.
11:35 Main edpnet router offline causing internet services to stop working.
11:45 Main edpnet router back online causing internet services to start working again / main edpnet office still offline.
14:00 There is currently an issue with edpnet telephony. Edpnet is trying to solve this as fast as possible.
15:00 Edpnet telephony works again as are our other services. We will closely follow-up now.
20:00 All services are up and running with no further issues since 15:00.
Edpnet apologizes for any inconveniences.
Update (13:30): 1 fiber cut has been solved, the second one is still ongoing.
Update (00:00): The second fiber cut has been solved.
Edpnet apologizes for any inconveniences.
Update: The outage is solved.
Edpnet apologizes for any inconveniences.
Update (16:40): The outage is solved.
Edpnet apologizes for any inconveniences.
Update (09:30): The outage is solved.
Edpnet apologizes for any inconveniences.