Partial outage: connectivity issues for specific subnet – Resolved
Dear customers, We have experienced a partial outage in our network. A configuration issue caused hosts within the 213.219.128.0/18 network block to become temporarily unreachable from the public internet. This resulted in connectivity issues for customers with IP addresses assigned from this range. edpnet telephony services remained fully operational throughout this incident. The issue has […]
Issue: edpnet support unreachable by phone – Resolved
Dear customers, Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible. We’ll provide further updates as they become available. Please find all details below: Start*: 10-03-2025 10:40 End*: 10-03-2025 11:09 Duration: 29 minutes Impacted services: Support Update 10/03/2025 […]
Issue: edpnet support site unavailable – Resolved
Dear customers, We are currently experiencing issues with the availability of our help center. We are working on restoring its functionality. We’ll follow up with further updates as they become available. Please find all details below: Start*: 28-02-2025 12:00 End*: 28-02-2025 12:48 Duration: 48 minutes Impacted services: https://support.edpnet.be/hc/en-us Update 25/02/2025 13:10: Our help center […]
Maintenance planned on 11-02-2025 – Antwerp, Limburg, Flemish Brabant – impacted services: All internet services
Dear customers, Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of Antwerp, Limburg, and Flemish Brabant. This maintenance will result in a downtime of up to one hour for all active internet connections in these areas. Please find all details below: Start*: 11-02-2025 03:00 End*: 11-02-2025 06:00 Duration: Up to […]
Maintenance planned on 05-02-2025 – Liège, Namur, province of Luxembourg – impacted services: All internet services
Dear customers, Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of Liège, Namur, and Luxembourg. This maintenance will result in a downtime of up to one hour for all active internet connections in these areas. Please find all details below: Start*: 05-02-2025 03:00 End*: 05-02-2025 06:00 Duration: Up to 1 […]
Maintenance planned on 22-01-2025 – Brussels – impacted services: All internet services
Dear customers, Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the Brussels region. This maintenance will result in a downtime of up to one hour for all active internet connections in this area. Please find all details below: Start*: 22-01-2025 01:00 End*: 22-01-2025 06:00 Duration: Up to 1 hour Impacted services: All […]
Outage: short service interruption in Liège, Namur, Luxembourg, Walloon Brabant and Hainaut – Solved
Dear customers, Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11. While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post […]
Maintenance planned on 17-01-2025 – West and East Flanders – impacted services: All internet services
Dear customers, Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of West and East Flanders. This maintenance will require a complete reconnection of all active internet sessions in these areas. Please find all details below: Start*: 17-01-2025 01:00 End*: 17-01-2025 06:00 Duration: Up to 30 minutes Impacted services: All internet […]
Outage: Connectivity issues in Walloon Brabant and Hainaut – Solved
Dear customers, We are currently experiencing an outage affecting internet and fixed voice services in the area of Walloon Brabant and Hainaut. Based on the first details that have been provided by our supplier, the outage is caused by a fiber cut. Further updates will be released as soon as possible. Please find all details […]
Maintenance planned on 10-12-2024 – Walloon Brabant, Hainaut – impacted services: All internet services
Dear customers, Edpnet has scheduled a maintenance on our interconnectivity link with Proximus for the provinces of Walloon Brabant and Hainaut. This action will result in a downtime of up to one hour for all active internet connections in this area. This maintenance may affect your services. Please find all details below: Start*: 10-12-2024 02:00 […]