Outage notification: possible issues with internet and voice services in West and East Flanders : SOLVED
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected. UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier. Dear customers, We are currently experiencing a […]
Outage: Outbound voice issues (Solved)
Dear customers, We experienced an outage with some of our outbound calls. Our Network Operations team investigated and resolved this outage. Please find all details below: Start*: 04-04-2022 14:15* End*: 04-04-2022 16:15* Duration: 2hrs Impacted services: Some outbound calls Affected Areas**: All areas We apologize for the inconveniences. Best regards The edpnet team *All times […]
Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem. UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed. UPDATE 10h52: lines […]
Outage: General DDoS on edpnet services
Dear customers, We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 15-09-2021 16:15 […]
Outage: Datacenter Sint-Niklaas. SOLVED
Dear customers, We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. EDIT 10:19*: The issues were resolved at 9h30. We are investigating further. Please find all details below: […]
Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
Dear customers, We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage. Please find all details below: Start*: 14-04-2021 11:58 End*: 14-04-2021 13:37 / 15h12 Duration: 1 hour 39 minutes Impacted services: all internet services Affected Areas**: […]
Outage: edpnet office numbers unreachable : SOLVED
Dear customers, We have experienced an outage with our reachability by phone. We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage. Please find all details below: Start*: 22-03-2021 08:08 End*: 22-03-2021 09:40 Duration: 1 hour 32 minutes Impacted services: edpnet support […]
Outage: problem with mobile telephony : SOLVED
Dear customers, We have experienced an outage with mobile telephony. Please find all details below: Start*: 18-03-2021 14:20 End*: 18-03-2021 14:35 Duration: 15 minutes Impacted services: mobile telephony Affected Areas**: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, Central European Time ** Check the […]
Outage: problem with mobile data, 4G/LTE backup : SOLVED
Dear customers, We have experienced an outage with mobile data, 4G & LTE backup services. Please find all details below: Start*: 19-01-2021 11:30 End*: 19-01-2021 14:10 Duration: 2 hours 40 minutes Impacted services: mobile data, 4G/LTE backup Affected Areas**: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are […]
Outage: High latency and speed issues – region: Liège, Namur, province of Luxembourg : SOLVED
Dear customers, Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted. Customers may notice higher latency and speed issues. Please find all details below: Start*: 2020-11-13 08:58 End*: 2020-11-13 10:55 Duration: 1h57min Impacted services: high latency, speed issues Affected Areas**: 41GRE: Liège, Namur, province of Luxembourg UPDATE 10h44: technicians […]