Outage: Connectivity issues Walloon Brabant, Hainaut – Solved

Dear customers,

We are currently experiencing an outage with internet and fixed voice services in service area A71. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Please find all details below:

Start*: 26-09-2023 18:07
End*: 26-09-2023 20:15
Duration: 2 hours 2 minutes
Impacted services: internet and fixed voice services
Affected Areas**: A71: 010, 060, 064, 065, 067, 068, 069, 071

Update 20:09*:
The problem has been located, a major fiber outage has cut both fibers from our supplier. No estimated time of repair known as of yet.
Update 20:19*: One fiber link seems to be restored, traffic should start to flow. Backup patch is still down, but we expect no more impact for our clients.
Update 22:00*: The backup link has been restored, too. All affected connections have been restored and are fully operational by now.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site