Partial outage: mobile telephony issues – Solved
Dear customers, We experienced an outage with our mobile telephony. Some customers may have noticed difficulties being reached from other numbers or not being able to call other edpnet customers. The cause of the problem was identified and resolved by our service supplier. Please find all details below: Start*: 27-07-2024 TBC End*: 29-07-2024 13:00 Duration: […]
Outage: My edpnet and helpdesk, commercial & financial teams unavailable – Solved
Dear customers, We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 19-07-2024 07:00* End*: 19-07-2024 […]
Outage: “My edpnet” is unavailable – Solved
Dear customers, We are currently experiencing an outage with our My edpnet service. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Update 26/03/2024 at 10:00: Great news: my edpnet is back up and running! Ready to check your usage, place orders, create support tickets, view invoices, […]
Outage: Connectivity issues in Antwerp, Limburg and Flemish Brabant – Solved
Dear customers, We have experienced an outage with internet and fixed voice services in the area of Antwerp, Limburg and Flemish Brabant, leading to connectivity issues for some of our customers in this region. Our Network Operations team has identified the problem as coming from a faulty link and has corrected it. All affected sessions […]
Info: Issue with wrong number shown on outbound calls
Dear customers, We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience! Start*: 01-02-2024 12:44 End*: 01-02-2024 14:42 Duration: 1h58m Impacted services: Some percentage of all outbound […]
Outage: Short connection drop on 91GEN (East and West Flanders) on Saturday – Solved
Dear customers, Saturday morning, we experienced an outage with a core router servicing 91GEN, which resolved itself quickly. Our Network Operations team investigated this outage and found no lasting problems. Monitoring shows all affected sessions restored themselves within 20 minutes. Please find all details below: Start*: 13-01-2024 07:22* End*: 13-01-2024 07:23* Duration: Less than one […]
Outage: Connectivity issues in Walloon Brabant and Hainaut – Solved
Dear customers, We are currently experiencing an outage with internet and fixed voice services in the area of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 30-11-2023 04:44 (full impact since around 07:00) End*: 30-11-2023 14:40 […]
Outage: Multiple outages at AMS-IX Internet Exchange affecting Internet stability: Solved
Dear customers, We are currently experiencing an outage with our peering via AMS-IX. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 22-11-2023 19:08* End*: 22-11-2023 23:04* Duration: 3 hours 56 minutes Impacted services: Global internet connectivity Affected Areas**: All areas […]
Outage: Connectivity issues Walloon Brabant, Hainaut – Solved
Dear customers, We are currently experiencing an outage with internet and fixed voice services in service area A71. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 26-09-2023 18:07 End*: 26-09-2023 20:15 Duration: 2 hours 2 minutes Impacted services: internet and […]
Outage: Hosted services (voice, mail, My Edpnet)
Dear customers, We experienced an outage with one of our core routers at the Sint-Niklaas office. Our Network Operations team investigated this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-07-2023 10:27 End*: 04-07-2023 10:53 Duration: 26 minutes Impacted services: All voice traffic (voip, cloud PBX), e-mail, […]