Info: upstream vectoring issue FRITZ!Box
Dear customers, We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers. Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles. Solution: This […]
Solved: edpnet mobile
Dear customers, We were experiencing an outage with mobile services. The outage is now solved. Please find all details below: Start: 2015-12-03 11:00 AM* End: 2015-12-03 11:50 AM* Duration: … Impacted services: edpnet mobile Affected Areas: all Belgium We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, […]
Outage: VoIP telephony / SIP trunking
Dear customers, We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running. Please find all details below: Start: 2015-10-25 23:45 End: 2015-10-26 10:30 Duration: 11 hours Impacted services: VoIP telephony / SIP trunking Affected Areas: All […]
Outage: Inbound calls for all SIP Trunk customers
Dear customers, We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully. Please find all details below: Start: 2015-10-16 11:50 AM* End: 2015-10-16 12:40 AM* Duration: 50 min Impacted services: Inbound calls for all SIP Trunk customers Affected Areas: All calls to destinations starting with […]
Problemen Mailservers
Beste klanten, Er werd een storing gemeld met onze mailservers. Na onderzoek bleek dit een probleem te zijn met de verbinding naar de opslagruimte. Alle services werken nu terug normaal. Met vriendelijke groeten, Het edpnet Team
Issue mailserver
Dear customers, We are currently investigating issues with our mailservers. These are estimated to be resolved in 5-10 minutes. Update 10:40 AM: There was an issue with the connection between the storage servers and the mailservers. Everything is back in service now. We apologize for the inconvenience The edpnet team *All times are listed in […]
13 November – Speed issues in Antwerp, Limburg and Flemish Brabant
Update: Services are restored, there was a cabling issue in the collocation center. Dear customers, One of the access lines between the Proximus network and our network is currently down. As a result of this outage, all traffic is automatically rerouted.Customers in the regions Antwerp, Limburg, and parts of Flemish Brabant may encounter slower internet […]
23 October – Packet-loss due to DDOS attacks
Dear customers, Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized. Description: Start: 2014-10-22 22:40 PMEnd: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)End: 2014-10-23 08:20 […]
17 October – VOIP Switch fail
Update 14:07 : The issue has been resolved. Dear customers, One of our VoIP switches has failed. The backup switch has taken over. If you are using a trunk, please prioritize calls via 212.71.16.196. If you are a Cloud PBX customer, please call our helpdesk via 03 265 67 00 to do this for you. […]
15 April 2014 – Issue with DNS servers
We experienced issues on our DNS servers, namely 212.71.8.10 & 212.71.0.33. It was possible that you couldn’t reach some websites. We apologize for any inconvenience.