Outage: All telephony services (solved)
Dear customers, We are currently experiencing an outage with telephony. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-11-18 13:32* End: 2016-11-18 20:00* Duration: 6:28 Impacted services: All telephony services Affected Areas: All areas Update 18/11 20:00: Full […]
Maintenance planned on 31/10/2016 – impacted services: Telephony
Dear customers, Edpnet has planned a maintenance in order to upgrade the software of our voice switches. No impact is expected, but this maintenance may affect your services. Please find all details below: Start: 2016-10-31 05:45* End: 2016-10-31 05:52* Duration: 7 minutes Impacted services: All Telephony services Affected Areas: BE We apologize for the inconveniences. Best regards […]
Maintenance planned on 07/10 – impacted services: All telephony services (closed)
Update 07/10/2016 – 02:48: Dear customers, Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch. One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully. Best regards The edpnet team Initial post: Dear customers, […]
Power outage at edpnet colocation
Dear customers, We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again. Please find all details below: Start: 2016-09-26 07:00* End: 2016-09-26 16:50* Duration: Telephony and web services: 3 hours Mail: 9 hours 50 min Impacted services: All telephony services, mail, web services Affected Areas: All areas Update […]
Outage: Routing issue with outbound calls to mobile & international numbers [SOLVED]
Dear customers, We are currently experiencing an outage with outbound calls to mobile & international numbers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-06-30 10:45* End: 2016-06-30 12:15* Duration: Approx. 90 minutes Impacted services: Telephony, outbound Affected […]
Maintenance planned on 18/06/2016 – impacted services: telephony
Dear customers, Edpnet has planned a maintenance in order to improve our telephony service. No impact is expected on your services. Please find all details below: Start: 2016-06-18 12:00 AM* End: 2016-06-18 04:00 AM* Duration: Up to 4 hours Impacted services: Telephony Affected Areas: All areas We apologize for the inconveniences. Best regards The […]
Outage: all data services (internet, telephony, …)
Dear customers, We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team. Please find all details below: Start: 2016-06-07 2:09 AM* End: 2016-06-07 9:47 AM* Duration: 7,5 hours Impacted services: All data […]
Maintenance planned on 04/06/2016 – impacted services: telephony
Dear customers, Edpnet has planned a maintenance in order to improve our telephony service. This maintenance may affect your services for a few hours. Please find all details below: Start: 2016-06-04 02:00 AM* End: 2016-06-04 06:00 AM* Duration: 4 hours Impacted services: Telephony Affected Areas: all We apologize for the inconveniences. Best regards The edpnet […]
Outage: Partial telephony outage
Dear customers, We are currently experiencing a partial outage with telephony. The outage was investigated by our NOC team, who found that one of the servers responsible for telephony crashed. Further updates will be released as soon as possible. Please find all details below: Start: 2016-04-19 10:00 AM* End: 2016-04-19 10:20 AM* Duration: 20 minutes […]