Outage: Power issues affected our helpdesk : SOLVED
Dear customers, We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-08-13 09:47* End: 2019-08-13 10:41* Duration: Less than 1 hour Impacted services: Our helpdesk queues Affected Areas: N/A Check the […]
Outage: Fiber cut between Amsterdam and Rotterdam. Traffic is rerouted : SOLVED
Dear customers, We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path. Further details on the affected areas and an estimated duration will be released as soon as possible. Please find all details below: Start: 2019-08-01 00:10* End: 2019-08-01 13h58* Duration: 13h48min Impacted services: All internet services […]
Speed issues in Belgium and Netherlands : SOLVED
Dear customers, We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30. While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will […]
Outage: Telephony (closed)
Dear customers, Early this morning we experienced a general outage with telephony due to our maintenance. Our Network Operations team has investigated and resolved this outage. Please find all details below: Start: 2019-07-11 06:00* End: 2019-07-11 07:42* Duration: 1h42m Impacted services: All telephony Affected Areas: All areas We apologize for the inconveniences. Best regards […]
Outage: Problem with outgoing calls: Solved
Dear customers, Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches. Our Network Operations team solved the outage. Please find all details below: Start: 2019-06-05 09:21* End: 2019-06-05 10:21* Duration: 1 hour Impacted services: telephony: outgoing calls not possible or take long time to connect […]
Outage: Outgoing mail services : Solved
Dear customers, We are currently experiencing an outage with outgoing mail. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-04-06 14:52* 2019-04-08 17:27* End: 2019-04-08 12:10* 2019-04-09 9:42* Duration: Several days Impacted services: Outgoing mail services Affected Areas: All areas […]
Outage notification: DDoS attack on Saturday
Dear customers, On Saturday afternoon we experienced an issue with internet services due to a large-scale DDoS attack. After investigating, it has become clear that various services, users and providers in Belgium were the target of this attack. We are working to provide better mitigation for this type of attack in the future. We apologize […]
Outage: Inbound & outbound telephony
Dear customers, UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal. EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix […]
Outage: Storage system issue : Solved
Dear customers, We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue. Please find all details below: Start: 2019-03-22 10:00* End: 2019-03-22 10:10* Duration: 10 minutes Impacted services: VPBX, mail, hosting […]
Issue: problems with internet connection due to DDoS attacks – region: Anderlecht : Solved
Dear customers, We experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue. Please find all details below: Start: 2019-03-18 10:12* End: 2019-03-18 15:15* Duration: 5h03min Impacted services: all internet services Affected Areas: 02AND: Anderlecht Update: 15:15 – […]