Outage : Mail delivery delayed : SOLVED
UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00. UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours. UPD 12h12: the mail issue is a […]
Outage notification: problems with internet services : SOLVED
UPD: 10h45 : The outage has been resolved since 09h50. Dear customers, We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage. Further details will be released as soon as […]
Outage notification: possible issues with internet and voice services in West and East Flanders : SOLVED
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected. UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier. Dear customers, We are currently experiencing a […]
Outage: Outbound voice issues (Solved)
Dear customers, We experienced an outage with some of our outbound calls. Our Network Operations team investigated and resolved this outage. Please find all details below: Start*: 04-04-2022 14:15* End*: 04-04-2022 16:15* Duration: 2hrs Impacted services: Some outbound calls Affected Areas**: All areas We apologize for the inconveniences. Best regards The edpnet team *All times […]
Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem. UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed. UPDATE 10h52: lines […]
Outage: Datacenter Sint-Niklaas. SOLVED
Dear customers, We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. EDIT 10:19*: The issues were resolved at 9h30. We are investigating further. Please find all details below: […]
Info: accidental name server change for .be domains 15/07/2021
Dear customers, We would like to inform you about an issue we had on our dnsbelgium.be platform. Due to human error, a pre-set group of name servers (ns1 & ns2.edpnet.be) were changed as a whole rather than for a single domain, causing a temporary outage for domains managed under this group. Some of our .be-domains […]
Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
Dear customers, We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage. Please find all details below: Start*: 14-04-2021 11:58 End*: 14-04-2021 13:37 / 15h12 Duration: 1 hour 39 minutes Impacted services: all internet services Affected Areas**: […]
Outage: edpnet office numbers unreachable : SOLVED
Dear customers, We have experienced an outage with our reachability by phone. We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage. Please find all details below: Start*: 22-03-2021 08:08 End*: 22-03-2021 09:40 Duration: 1 hour 32 minutes Impacted services: edpnet support […]
Outage: DDoS attacks on 13/12/2020 – region: Antwerp, Limburg, Flemish Brabant : SOLVED
Dear customers, On Sunday 13/12/2020 edpnet experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue. Please find all details below: Start*: 2020-12-13 05:25 End*: 2020-12-13 11:20 Duration: 5 hours 55 minutes Impacted services: all internet services Affected […]