Outage : Mail delivery delayed : SOLVED
UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00. UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours. UPD 12h12: the mail issue is a […]
Outage notification: possible issues with internet and voice services in West and East Flanders : SOLVED
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected. UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier. Dear customers, We are currently experiencing a […]
Outage: Outbound voice issues (Solved)
Dear customers, We experienced an outage with some of our outbound calls. Our Network Operations team investigated and resolved this outage. Please find all details below: Start*: 04-04-2022 14:15* End*: 04-04-2022 16:15* Duration: 2hrs Impacted services: Some outbound calls Affected Areas**: All areas We apologize for the inconveniences. Best regards The edpnet team *All times […]
Outage: Network hardware failure: Solved
Dear customers, We are currently experiencing an outage with our network backbone. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Edit 18:50*: Broken card replaced, all services restored. Please find all details below: Start*: 09-02-2022 13:49* End*: 09-02-2022 18:31* Duration: 5:18 Impacted services: All internet services […]
Outage: Mobile services: SOLVED
Dear customers, We are currently experiencing an outage with our Mobile services. Our network provider is investigating this outage. Further updates will be released as soon as possible. EDIT 19:06 Our provider solved the issue. Please find all details below: Start*: 19-11-2021 17:00 End*: 19-11-2021 19:01 Duration: 2h 01 Impacted services: Data Services, SMS, Voice […]
Outage: General DDoS on edpnet services
Dear customers, We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 15-09-2021 16:15 […]
Outage: Datacenter Sint-Niklaas. SOLVED
Dear customers, We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. EDIT 10:19*: The issues were resolved at 9h30. We are investigating further. Please find all details below: […]
Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
Dear customers, We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage. Please find all details below: Start*: 14-04-2021 11:58 End*: 14-04-2021 13:37 / 15h12 Duration: 1 hour 39 minutes Impacted services: all internet services Affected Areas**: […]
Outage: Antwerp, Limburg, Flemish Brabant : internet & fixed voice : CLOSED
Dear customers, We have experienced an outage with internet and fixed voice in area A3, about half of all regions in this area were impacted. The outage was due to a maintenance on the main path and our backup setup didn’t take over. Our Network operations team has already found the source of the problem […]
Outage: problem with mobile telephony : SOLVED
Dear customers, We have experienced an outage with mobile telephony. Please find all details below: Start*: 18-03-2021 14:20 End*: 18-03-2021 14:35 Duration: 15 minutes Impacted services: mobile telephony Affected Areas**: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, Central European Time ** Check the […]