Partial outage: Connectivity issues in Antwerp, Limburg and Flemish Brabant – Resolved
Dear customers, We have experienced two flaps on our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant, affecting internet and fixed voice services in this area. Our network engineers are currently investigating the issue to identify and correct the root cause. At the moment, all affected customer connections have recovered and are now […]
Maintenance planned on 17-03-2025 – Multiple provinces – impacted services: All internet services
Dear customers, Our supplier has scheduled a maintenance that may affect customer connections in the provinces of Liège, Luxembourg, and Namur. The maintenance may also impact a small number of connections in the following municipalities: 1320 – Beauvechain 1350 – Jauche 1357 – Hélécine 1360 – Perwez 1367 – Ramillies 1450 – Chastre 1702 – Dilbeek […]
Partial outage: connectivity issues for specific subnet – Resolved
Dear customers, We have experienced a partial outage in our network. A configuration issue caused hosts within the 213.219.128.0/18 network block to become temporarily unreachable from the public internet. This resulted in connectivity issues for customers with IP addresses assigned from this range. edpnet telephony services remained fully operational throughout this incident. The issue has […]
Issue: edpnet support unreachable by phone – Resolved
Dear customers, Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible. We’ll provide further updates as they become available. Please find all details below: Start*: 10-03-2025 10:40 End*: 10-03-2025 11:09 Duration: 29 minutes Impacted services: Support Update 10/03/2025 […]
Issue: edpnet support site unavailable – Resolved
Dear customers, We are currently experiencing issues with the availability of our help center. We are working on restoring its functionality. We’ll follow up with further updates as they become available. Please find all details below: Start*: 28-02-2025 12:00 End*: 28-02-2025 12:48 Duration: 48 minutes Impacted services: https://support.edpnet.be/hc/en-us Update 25/02/2025 13:10: Our help center […]
Maintenance planned on 11-02-2025 – Antwerp, Limburg, Flemish Brabant – impacted services: All internet services
Dear customers, Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of Antwerp, Limburg, and Flemish Brabant. This maintenance will result in a downtime of up to one hour for all active internet connections in these areas. Please find all details below: Start*: 11-02-2025 03:00 End*: 11-02-2025 06:00 Duration: Up to […]
Maintenance planned on 05-02-2025 – Liège, Namur, province of Luxembourg – impacted services: All internet services
Dear customers, Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of Liège, Namur, and Luxembourg. This maintenance will result in a downtime of up to one hour for all active internet connections in these areas. Please find all details below: Start*: 05-02-2025 03:00 End*: 05-02-2025 06:00 Duration: Up to 1 […]
Maintenance planned on 22-01-2025 – Brussels – impacted services: All internet services
Dear customers, Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the Brussels region. This maintenance will result in a downtime of up to one hour for all active internet connections in this area. Please find all details below: Start*: 22-01-2025 01:00 End*: 22-01-2025 06:00 Duration: Up to 1 hour Impacted services: All […]
Outage: short service interruption in Liège, Namur, Luxembourg, Walloon Brabant and Hainaut – Solved
Dear customers, Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11. While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post […]
Maintenance planned on 17-01-2025 – West and East Flanders – impacted services: All internet services
Dear customers, Edpnet has scheduled maintenance on our interconnectivity link with Proximus for the provinces of West and East Flanders. This maintenance will require a complete reconnection of all active internet sessions in these areas. Please find all details below: Start*: 17-01-2025 01:00 End*: 17-01-2025 06:00 Duration: Up to 30 minutes Impacted services: All internet […]