Dear customers,
We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.
Please find all details below:
| Start: | 2018-05-18 12:12* |
|---|---|
| End: | 2018-05-18 12:31* |
| Duration: | 19min |
| Impacted services: | Incoming /outgoing calls |
| Affected Areas: | all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.
This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.
We will try to minimize the downtime as much as possible.
Please find all details below:
| Start: | 2018-05-15 22:00* |
|---|---|
| End: | 2018-05-16 00:00* |
| Duration: | 2h |
| Impacted services: | Telephony |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution.
Please find all details below:
| Start: | 2018-05-15 09:40* |
|---|---|
| End: | 2018-05-15 11:55* |
| Duration: | 2h15min |
| Impacted services: | Telephony |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Edpnet office/helpdesk is reachable again.
We apologize for the caused inconveniences.
Best regards
The edpnet team
Dear customers,
We have experienced an issue with some incoming and outgoing calls. This outage has been solved by our Network Operations Team.
Please find all details below:
| Start: | 2018-04-20 10:53* |
|---|---|
| End | 2018-04-20 18:14* |
| Duration: | 7h21min |
| Impacted services: | Incoming/outgoing calls |
| Affected Areas: | Fix Telephony |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our internet service connectivity for IPv6 users. Our Network Operations team has investigated this outage and provided a solution.
In order to restore your IPv6 connectivity, please, reboot your CPE.
Below the details of the outage:
| Start: | 2018-04-03 15:45* |
|---|---|
| End: | 2018-04-04 09:32* |
| Duration: | 17h47min |
| Impacted services: | IPv6 Connectivity |
| Affected Areas: | All areas: IPv6 active users reconnecting during this period |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.
This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.
We will try to minimize the downtime as much as possible.
Please find all details below:
| Start: | 2018-03-26 23:00* |
|---|---|
| End: | 2018-03-27 00:20* |
| Duration: | 5 minutes |
| Impacted services: | Telephony |
| Affected Areas: | All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with Internet services due to a short power outage in the Liège region.
Please find all details below:
| Start: | 2018-03-15 13:35* |
|---|---|
| End: | 2018-03-15 14:10* |
| Duration: | 35 minutes |
| Impacted services: | Internet services |
| Affected Areas: | Liège region : 41 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected.
The fiber connection was restored on 20/12 at 16:58.
Please find all details below:
| Start: | 2017-12-20 03:20* |
|---|---|
| End: | 2017-12-20 16:58* |
| Duration: | 13h38 |
| Impacted services: | None |
| Affected Areas: | Walloon Brabant, Hainaut: 71GIL: 010, 060, 064, 065, 067, 068, 069, 071 |
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43
Our Network Operations team will investigate the cause of these two short interruptions.
Please find all details below:
| Start – End: | 2017-12-04 18:02* – 2017-12-04 18:10* |
|---|---|
| Start – End: | 2017-12-04 19:35* – 2017-12-04 19:43* |
| Duration: | 8 min and 8min |
| Impacted services: | Internet Connectivity |
| Affected Areas: | 02 Brussels Region |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time