Maintenance planned on 27/06/2022 – impacted services: All internet services
Dear customers, We have planned a maintenance on our core routers in order to improve the performance and the quality of our services. The maintenance will cause multiple short disconnections during the scheduled window. Please find all details below: Start*: 27-06-2022 00:00 End*: 27-06-2022 06:00 Duration: expected impact: multiple short disruptions Impacted services: all internet […]
Outage: General DDoS on edpnet services
Dear customers, We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 15-09-2021 16:15 […]
Info: Phishing mails “MAIL QUOTA EXCEEDED”
Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. Customers receive emails pretending to come from a mailserver / support center, etc. The message tells you that your mail storage quota has been exceeded and incoming mails have been placed on hold until […]
Outage: edpnet office numbers unreachable : SOLVED
Dear customers, We have experienced an outage with our reachability by phone. We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage. Please find all details below: Start*: 22-03-2021 08:08 End*: 22-03-2021 09:40 Duration: 1 hour 32 minutes Impacted services: edpnet support […]
Info: Report on the recent wave of attacks on FRITZ!Box modems
Dear customers, Several media across Europe reported an increased number of unsuccessful access attempts to FRITZ!Box modems. Edpnet has taken the necessary measures to avoid possible attempts and mitigate the risk for our customers. The access attempts are usually automated and originate from unknown remote sites on the internet, using common user names and passwords, and are […]
Emergency maintenance on 02/02/2021 – impacted services: All internet services : CLOSED
Dear customers, Edpnet has planned an emergency maintenance on the Amsterdam router. The passing traffic will be rerouted, but customers may notice higher latency and speed issues. Please find all details below: Start*: 02-02-2021 16:00 End*: 02-02-2021 17:00 Duration: up to 30 minutes Impacted services: all internet services Affected Areas**: all areas We apologize […]
Info: Report on the recent DDoS issue
Dear customers, Starting from Friday edpnet was subject to major Denial of Service attacks (DDoS). An overview of the attacks and the time frames can be found below: Friday 28/08/2020, 18:00 – 19:00 Sunday 30/08/2020, 20:30 – 20:45 Sunday 30/08/2020, 22:20 – 00:55 Monday 31/08/2020, 04:05 – 05:05 Monday 31/08/2020, 11:15 – 18:45 In the […]
Outage : Problem with internet services – DDoS attacks on 28/08-31/08/20 : SOLVED
Dear customers, We have experienced an outage with internet services (traffic drops) due to several DDoS attacks*** on our network. The attacks occurred at different hours and were causing intermittent connection, speed issues and packet loss. The heaviest one took place on Monday 31/08 and lasted from 11h15 until 18h45. Outside of those hours, everything […]
Outage : Problem with internet services – SOLVED
Dear customers, We are currently experiencing an outage with internet services (traffic drops). Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as soon as possible. EDIT 19:40*: Our DNS-servers were the target of a concerted DDOS-attack for approximately one hour (18:00 – […]
Outage: Internet services down : SOLVED
UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week. UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon. Dear customers, We are currently experiencing a fiber […]