Outage: Inbound & outbound telephony
Dear customers, UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal. EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix […]
Maintenance planned on 24/04/2019 – impacted services: all internet services : Closed
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start: 2019-04-24 02:00* End: 2019-04-24 07:00* Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas: Oudsbergen region : Opglabbeek & Meeuwen-Gruitrode Brunehaut Spa & region Jalhay […]
Maintenance planned on 15/04/2019 – impacted services: all internet services : Closed
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start: 2019-04-15 02:00* End: 2019-04-15 07:00* Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas: Antwerp & regions Mortsel & Edegem Mechelen & Sint-Katelijne-Waver Charleroi regions: Sambreville, […]
Outage: Storage system issue : Solved
Dear customers, We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue. Please find all details below: Start: 2019-03-22 10:00* End: 2019-03-22 10:10* Duration: 10 minutes Impacted services: VPBX, mail, hosting […]
Maintenance planned on 10/04/2019 – impacted services: all internet services – region: Brussels & Malmedy : Closed
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start: 2019-04-10 02:00* End: 2019-04-10 07:00* Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas: Brussels regions: Bruxelles, Koekelberg, Sint-Jans-Molenbeek, Ganshoren, Jette Malmedy We apologize for […]
Maintenance planned on 08/04/2019 – impacted services: all internet services : Closed
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start: 2019-04-08 02:00* End: 2019-04-08 07:00* Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas: Ghent & regions Nevele, Deinze, Lovendegem Chiny & Florenville Mechelen & Zemst […]
Issue: problems with internet connection due to DDoS attacks – region: Anderlecht : Solved
Dear customers, We experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue. Please find all details below: Start: 2019-03-18 10:12* End: 2019-03-18 15:15* Duration: 5h03min Impacted services: all internet services Affected Areas: 02AND: Anderlecht Update: 15:15 – […]
Info: Spam/Phishing “EDPNET important message” & “Belangrijk platformbericht”
Dear customers, We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers. The email contains subject “EDPNET important message” or “Belangrijk platformbericht” and an attachment / spam link. Please do not reply to those emails and do not open any files or click on any links. […]
Maintenance planned on 03/04/2019 – impacted services: all internet services : Closed
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start: 2019-04-03 02:00* End: 2019-04-03 07:00* Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas: Herentals & regions Olen, Geel, Herenthout, Westerlo and Grobbendonk Blankenberge, Zuienkerke and […]
Maintenance planned on 01/04/2019 – impacted services: all internet services – region: Walloon Brabant, Hainaut : Closed
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start: 2019-04-01 02:00* End: 2019-04-01 07:00* Duration: potential impact: up to 4 hours Impacted services: all internet services Affected Areas: zones 010, 060, 064, 065, 067, 068, 069, 071: Walloon Brabant, […]