My edpnet

Tag: Belgium

Outage: DSL services (regions: Namur/Charleroi/Liège/Mons) #SOLVED

Dear customers, We are currently experiencing an outage with our DSL services in the southern provinces.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible. Please find all details below: Start*: 2020-03-31 06:29* End*: 2020-03-31 11:15* Duration: 4:45h Impacted services: All DSL services Affected Areas**: 41GRE: Liège, […]

Maintenance planned on 6/03/2020 – impacted services: Telephony

Dear customers, Edpnet has planned an urgent maintenance in order to improve stability to our telephony platform. Some users may have experienced dropped calls recently, and we aim to resolve that. This maintenance is critical and cannot be moved. This maintenance may affect your services. Please find all details below: Start*: 2020-03-06 00:00* End*: 2020-03-06 […]

Maintenance planned on 04/03/2020 – impacted services: all internet services

Dear customers, Edpnet has planned a maintenance in order to increase the network capacity. This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router. Please find all details below: Start*: 2020-03-04 02:00 End*: 2020-03-04 05:00 Duration: up to 1 hour of […]

Maintenance planned on 09/03/2020 – impacted services: all internet services – region: Gent

Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-03-09 01:00 End*: 2020-03-09 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Gent and regions Merelbeke, Melle, Destelbergen, Laarne   We apologize for the […]

Maintenance planned on 18/02/2020 – impacted services: all internet services : CLOSED

Dear customers, Edpnet has planned a maintenance in order to increase the network capacity. This maintenance will cause a short interruption (up to 30 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router. Please find all details below: Start*: 2020-02-18 05:00 End*: 2020-02-18 06:00 Duration: expected impact: up to […]

Maintenance planned on 14/2/2020 – impacted services: Telephony : CLOSED

Dear customers, Edpnet has planned a maintenance with the express purpose of merging two of our separate voice switches. In the night of 13 to 14 February, we will be taking down SIP2 (212.71.16.194 & 212.71.3.226) and SIP3 (212.71.3.242) and merging them. The resulting server SIP2 will remain accessible on ALL IP-addresses previously linked to […]

Maintenance planned on 07/02/2020 – impacted services: Telephony : CLOSED

Dear customers, Edpnet has planned a maintenance in order to upgrade our telephony servers. Due to our redundant platform, all services will keep working, but you may experience interrupted calls. Please find all details below: Start*: 2020-02-07 00:00 End*: 2020-02-07 00:30 Duration: 30 minutes Impacted services: All telephony (minimal impact expected) Affected Areas**: All areas […]

Outage: Connectivity issues – region : Brussels : SOLVED

Dear customers, We have experienced an outage with internet connectivity in Brussels region, due to an issue on a fiber. The outage started at 01:15 but was mitigated by the backup path until around 4:00, when the link restored partially. This caused traffic to some areas to be routed over the primary link again, resulting […]

Maintenance planned on 27/01/2020 – impacted services: all internet services

Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-01-27 01:00 End*: 2020-01-27 06:00 Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas**: Deinze, Nazareth & Zulte   We apologize for the inconveniences. Best regards […]