Maintenance planned on 25/05/2020 – impacted services: all internet services – region: Herve
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-05-25 01:00 End*: 2020-05-25 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Herve We apologize for the inconveniences. Best regards The edpnet team […]
Maintenance planned on 18/05/2020 – impacted services: all internet services
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-05-18 01:00 End*: 2020-05-18 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Merchtem, Wemmel, Grimbergen & Asse We apologize for the inconveniences. Best […]
Info: Phishing mails from edpnet domain
Dear customers, We would like to inform you about a new wave of phishing mails pretending to come from @edpnet.be domain, aimed at both customers and non-customers. The message may contain different subjects and asks you to give personal information, pay money or follow a link. Please do not reply to those emails and do […]
Info: Spam/phishing “Recordatorio: informacion de pago para actualizar”
Dear customers, We would like to inform you about a new phishing wave – customers receive emails pretending to come from our services and inviting to update their personal information. This is a blackmail spam and is not coming from edpnet! Please do not reply to those emails and do not open any files or […]
Maintenance planned on 10/04/2020 – impacted services: Telephony
Dear customers, Edpnet has planned a maintenance in the night of 9 to 10 April in order to apply a software update on our voice switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start*: 2020-04-10 00:00 End*: 2020-04-10 00:15 Duration: 15 minutes Impacted services: Telephony Affected Areas**: […]
Info: Phishing pop-up with edpnet logo
Dear customers, We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the […]
Maintenance planned on 08/04/2020 – impacted services: Telephony
Dear customers, Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start*: 2020-04-08 00:00 End*: 2020-04-08 00:15 Duration: 15 minutes Impacted services: Telephony Affected Areas**: […]
Outage: DSL services (regions: Namur/Charleroi/Liège/Mons) #SOLVED
Dear customers, We are currently experiencing an outage with our DSL services in the southern provinces. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 2020-03-31 06:29* End*: 2020-03-31 11:15* Duration: 4:45h Impacted services: All DSL services Affected Areas**: 41GRE: Liège, […]
Maintenance planned on 6/03/2020 – impacted services: Telephony
Dear customers, Edpnet has planned an urgent maintenance in order to improve stability to our telephony platform. Some users may have experienced dropped calls recently, and we aim to resolve that. This maintenance is critical and cannot be moved. This maintenance may affect your services. Please find all details below: Start*: 2020-03-06 00:00* End*: 2020-03-06 […]
Maintenance planned on 04/03/2020 – impacted services: all internet services
Dear customers, Edpnet has planned a maintenance in order to increase the network capacity. This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router. Please find all details below: Start*: 2020-03-04 02:00 End*: 2020-03-04 05:00 Duration: up to 1 hour of […]