Outage notification: Internet services down – regions: Ath & Châtelet : SOLVED
UPDATE 11h45: The issue is also solved for Ath UPDATE 11h25: Outage in Châtelet has been solved. Dear customers, We are currently experiencing an outage with internet services in regions Ath and Châtelet. Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as […]
Maintenance planned on 01/07/2020 – impacted services: All internet services
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-07-01 01:00 End*: 2020-07-01 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Machelen, Zaventem, Kraainem, Woluwe-Saint-Lambert We apologize for the inconveniences. Best regards […]
Maintenance planned on 17/06/2020 – impacted services: all internet services – region: Londerzeel, Meise
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-06-17 01:00 End*: 2020-06-17 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Londerzeel, Meise We apologize for the inconveniences. Best regards The edpnet […]
Info: Report on the outage of 13/05/2020
Dear customers, Since we strive to maintain an open communication with our customers, we owe you a short report about our outage of last week. On Tuesday 12/05/2020 at the end of the day we saw an issue with a card in our POP in Germany on our European fiber ring. Luckily all traffic is […]
Maintenance planned on 03/06/2020 – impacted services: all internet services – region: Kempen
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-06-03 01:00 End*: 2020-06-03 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Herentals, Grobbendonk, Herenthout, Olen, Westerlo, Geel We apologize for the inconveniences. […]
Outage: Internet services down : SOLVED
UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week. UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon. UPDATE 11h49: Sorry for the delay in our […]
Maintenance planned on 25/05/2020 – impacted services: all internet services – region: Herve
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-05-25 01:00 End*: 2020-05-25 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Herve We apologize for the inconveniences. Best regards The edpnet team […]
Maintenance planned on 18/05/2020 – impacted services: all internet services
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-05-18 01:00 End*: 2020-05-18 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Merchtem, Wemmel, Grimbergen & Asse We apologize for the inconveniences. Best […]
Info: Phishing mails from edpnet domain
Dear customers, We would like to inform you about a new wave of phishing mails pretending to come from @edpnet.be domain, aimed at both customers and non-customers. The message may contain different subjects and asks you to give personal information, pay money or follow a link. Please do not reply to those emails and do […]
Info: Spam/phishing “Recordatorio: informacion de pago para actualizar”
Dear customers, We would like to inform you about a new phishing wave – customers receive emails pretending to come from our services and inviting to update their personal information. This is a blackmail spam and is not coming from edpnet! Please do not reply to those emails and do not open any files or […]