Issue: Edpnet Services
Dear customers, This morning we had an outage on several of our services which have been resolved. E-mails had a delay of up to 1 hour. No data was lost. Please find the info below. Start: 2015-07-23 08:30 AM* End: 2015-07-23 10:30 AM* Duration: 2 hours Impacted services: – DNS server 212.71.0.33 – The edpnet […]
Outage: Webservers
Dear customers, We are currently experiencing an outage with our webservers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find the info below. Start: 2015-07-22 12:30 PM* End: 2015-07-22 12:58 PM* Duration: 28 minutes Impacted services: All shared Linux webservers hosted by edpnet […]
Info: Spam from “info@edpnet.net”
Dear customers, We would like to inform you about a spamwave that identifies itself as info@edpnet.net aimed at both customers and non-customers. The source seems to be a botnet. The mail contains the subject “Uw edpnet factuur 2015xxxxxx” and an attachment. We advice our customers to verify any open invoices via my.edpnet.be. Please do not […]
Maintenance: The Netherlands
Dear customers, Edpnet has planned a maintenance in order to replace a defect networking card. This maintenance may affect your services. Please find the info below. Start: 2015-05-07 06:00 AM* End: 2015-05-07 06:30 AM* Duration: 30 minutes Impacted services: High latency on all data services (internet, telephony, …) Affected Areas: The Netherlands Updates 27/05 – […]
Issue: Delay on mailsystems
Dear customers, Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later. Description: Start: 2015-05-20 09:00 AM End: 2015-05-20 12:00 AM Duration: 3 hours Impacted services: All mail services. UPDATE 12:05 – Mail traffic seems […]
Outage: AMS-IX Internet Exchange
Dear customers, There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners. This will affect all internet providers using AMS-IX. Description: Start: 2015-05-13 12:40 PM* End: 2015-05-13 13:10 PM* Duration: Unknown Impacted services: All internet services. […]
Outage: Explore lines
Dear customers, We are currently experiencing issues with Explore lines. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible. Description: Start: 11:15 AM 28/04/2015 End: Duration: Impacted services: All fiber lines. Updates 14:21 – Proximus has sent an Engineer to replace a card, no further […]
Issue: Proximus – Outgoing calls
Dear customers, Proximus has a major issue with processing calls. Customers may have problems with outgoing calls. We have a backup route for most destinations but some may still fail. Proximus is working on a solution at this moment, this should be fixed soon. Description: Intermittent issues with outgoing calls Start: 2015-04-27 10:10 AM* End: […]
Issue: General connectivity problems
Dear customers, We currently have connectivity issues, our NOC team is investigating the problems and we hope to get this resolved as soon as possible. More information will be available as we receive it. Updates: 09:51 – There was a sudden congestion of the entire network causing enormous packetloss, we’re investigating the source. 10:02 – […]
Outage: Fibercut between Liège and Antwerp
Dear customers, Our fiber connection between Liège and Charleroi has been cut. All traffic has been rerouted. We are currently investigating the latency issues. Description: Fibercut between Liège and Charleroi Start: 2014-04-21 10:00 AM* End: ETR unknown. Duration: N/A Impacted services: Latency on internet services in the affected zones. Impacted zones: 019, 04, 061, 063, […]