Issue: Delay on mailsystems
Dear customers, Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later. Description: Start: 2015-05-20 09:00 AM End: 2015-05-20 12:00 AM Duration: 3 hours Impacted services: All mail services. UPDATE 12:05 – Mail traffic seems […]
Outage: AMS-IX Internet Exchange
Dear customers, There is currently a connectivity issue towards AMS-IX. One of our internet exchange partners. This results in very slow traffic as it is being rerouted through our other partners. This will affect all internet providers using AMS-IX. Description: Start: 2015-05-13 12:40 PM* End: 2015-05-13 13:10 PM* Duration: Unknown Impacted services: All internet services. […]
Outage: Explore lines
Dear customers, We are currently experiencing issues with Explore lines. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible. Description: Start: 11:15 AM 28/04/2015 End: Duration: Impacted services: All fiber lines. Updates 14:21 – Proximus has sent an Engineer to replace a card, no further […]
Issue: Proximus – Outgoing calls
Dear customers, Proximus has a major issue with processing calls. Customers may have problems with outgoing calls. We have a backup route for most destinations but some may still fail. Proximus is working on a solution at this moment, this should be fixed soon. Description: Intermittent issues with outgoing calls Start: 2015-04-27 10:10 AM* End: […]
Issue: General connectivity problems
Dear customers, We currently have connectivity issues, our NOC team is investigating the problems and we hope to get this resolved as soon as possible. More information will be available as we receive it. Updates: 09:51 – There was a sudden congestion of the entire network causing enormous packetloss, we’re investigating the source. 10:02 – […]
Outage: Fibercut between Liège and Antwerp
Dear customers, Our fiber connection between Liège and Charleroi has been cut. All traffic has been rerouted. We are currently investigating the latency issues. Description: Fibercut between Liège and Charleroi Start: 2014-04-21 10:00 AM* End: ETR unknown. Duration: N/A Impacted services: Latency on internet services in the affected zones. Impacted zones: 019, 04, 061, 063, […]
Issue: Edpnet not reachable by phone
Dear customers, Edpnet is currently experiencing problems with a number of inbound calls. We are working on resolving the issue. We will keep you posted. UPDATE: The issues are now fixed. We apologize for the inconvenience The edpnet team
Issue: Incoming and Outgoing mails
Dear customers, We have received several mentions of mails that are not being sent by our mail relays. Our NOC team is currently investigating the issue. Mails are not lost and will be sent when the issue has been resolved. Update: The issue seems to be impacting incoming mails as well. Update 10:15: The issue […]
Maintenance: Antwerp area
Dear customers, Edpnet has scheduled a maintenance on its loadbalancers. This maintenance will force a reconnection of your internet session. Please find the information below. Description: Maintenance loadbalancer Start: 2015-04-27 06:00 AM* End: 2015-04-27 07:00 AM* Duration: 00:01 Impacted services: All edpnet services in the affected area. (Internet, telephony, e-mail,…) Afftected Area: 03 We apologize […]
Maintenance: Antwerp area
Dear customers, We have planned a maintenance in 03 zone, causing a brief interruption in the traffic flow on some access lines. Please find the details below. Description: Start: 2015-03-26 06:00 AM* End: 2015-03-26 07:00 AM* Duration: 1 minute Impacted services: All edpnet services (Internet, telephony, e-mail…) for the areas below. Affected Areas: 03 We apologize for the inconvenience […]